My furnace died, leaving me in a tough spot during a recent cold snap. While I interviewed 4 different contractors, these guys stood out immediately as polished and professional. The salesperson, Kevin, was informative, knowledgeable and not at all pushy, and efficiently came to an easy-to-understand quote. He even immediately engaged the third party energy auditor and booked an appointment on the spot.
The company then was able to shuffle other customers who weren't in a no heat situation to accommodate me, and showed up when they said they would.
The two installers were excellent, efficient, and friendly. I sat through the entire job with them and watched the work, and they politely answered all of my questions even though very busy. When some unforeseen changes happened, the main furnace installer (second installer worked on air conditioning which I also replaced) Mike adjusted with a minimum of fuss, and it was obvious from watching him work that's he's very good at what he does and takes pride in his work.
Summers and Smith wasn't the least expensive quote I was given, but if you want a quality install by a company that operates professionally and with a minimum of bulls**t, I'd recommend them and would gladly call them again for other work.
I can tell you from having over 20 contractors in to quote over the past year for various projects (older home) that these guys operate the way you expect someone too, as compared to some real head-shakers I encountered -- which seems to be unfortunately becoming the norm.
