Summers And Smith Cooling & Heating Ltd

Rating: 4.7 out of 5

Summers And Smith Cooling & Heating Ltd reviews (175)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Sep 2016

    Service Call & Annual Maintenance

    We had been experiencing issues with our humidifier leaking. Our previous service providers had proposed a very expensive and intrusive solution to fix the problem. Brian from Summer & Smith was able to provide an alternative solution to our problem for a MUCH lower cost. He assessed the issue and managed the process. He was very confident with what he was proposing and was successful with the repair. He checked our entire system and made changes and suggestions to increase the efficiency of our system. I feel that I am in good hands with Summer & Smith.

    Answer from pro:

    Dear Sandra Thank you for the wonderful review and comments. We are committed to providing our customers with the best possible service and recommendations we can offer. We are happy to hear that you have been so pleased with Summers and Smith. We promise to keep up the great work in providing you with efficient and effective service. Please do not hesitate to request Brian for your next service. Sincerely, The Customer Care Team @ S&S

    Reply created 12 Sep 2016
  • Review from Customer of Summers And Smith Cooling & Heating Ltd
    Rating: 5 out of 5
    Review left on 20 Aug 2016

    Heating/cooling/hot water

    We have been thrilled with all three jobs Brian has done for us! He replaced our AC, serviced our furnace, and most recently fixed the sensor on our hot water tank. Brian always completed jobs on time, in budget, and is incredibly trustworthy! When recommending any fix, his suggestions balance efficiency and cost. He also always explains thoroughly what he's doing and why. I'm so glad we've found this company!

    Answer from pro:

    Dear valued customer, We appreciate you taking the time to express your satisfaction with Summers and Smith, and Brian. Thank you for your continued support, and look forward to serving you in the future. Please do not hesitate to request Brian for servicing, as we always do our best to accommodate our customer's requests.

    Reply created 22 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2016

    Hvac retrofit

    Working with John for the quota and minor design changes was great as he's done lots of retrofits and knows what works and doesn't. Having Ryan and his crew doing the install, couldn't have asked for a better crew. The guys really cared about their work and the final product. Definitely recommend for new install or a retrofit.

    Answer from pro:

    Dear eg63, We are happy to hear how satisfied you are with the job completed at your home by our sales and installation team. We are committed to providing our customers with the best possible service and recommendations we can offer. All customer reviews are submitted to each department here at Summers and Smith, and I can honestly say your review will put a smile on each and every one of our faces. Your feedback is very important to us. Thank you for taking your time, and we look forward to hearing from you soon Truly, The S&S Team

    Reply created 9 Jun 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jun 2016

    1) Gas furnace repair, 2) Gas hot water tank repair

    This is the second excellent major repair experience we've had with Summers & Smith. Nine years years ago we were impressed that the gal on the switchboard knew that the heat exchanger on our fourteen year old gas furnace still had a year left on its warranty. $300 for labour back then was a great savings in comparison to $2,700 for a whole new furnace which our previous service company insisted was required. Most recently, S&S's very talented Scott Walker provided knowledgeable, very competent, speedy and friendly service to replace a defective thermocouple in our gas hot water tank. We have no hesitation at all in recommending Summers and Smith to other homeowners.

    Answer from pro:

    Dear Tom A, We appreciate the time you took out of your day to write this wonderful review. We are pleased to hear that your experiences with S&S have been both positive, and efficient. Your kind words go along way within our company. It is comments and reviews like these that continue to excel in providing the type of service our customers deserve. Thank you for your continued support over the years, and look forward to providing you and your family with service in the future. Sincerely, The S&S Team

    Reply created 9 Jun 2016
  • Review from Customer of Summers And Smith Cooling & Heating Ltd
    Rating: 0 out of 5
    Review left on 19 Jan 2016

    Not Recommended. Bad Experience

    We purchased a house in June 2015 that had a boiler system installed by Summers and Smith in 2010. We had some construction work on the house done after we moved in and they needed to move radiators as a result. The system shut down in January 2016 on one of the coldest days of the year. Summer and Smith came in to look at the issue. The Technician Mike G. preceded to tell us how the system had not been installed properly and had to be "completely re-piped" to fix the issue. He also 'tagged' us with a very minor deficiency so we couldn't start our system again. This did not sound right to me, as it was only installed 5 years ago and it had been his company that installed it! He wanted to charge us over $1500 to do this "repair". I decided to get a second opinion from another company. They sent a master technician within two hours of my call. He said the system was fine and all we had to do was bleed the rads properly to fix the problem. After our contractor did this, as well as put the 2 ft plastic pipe that was the "deficiency" and the system worked fine. All it cost us was the visit from the other company. Well worth the money. From our perspective, Summers and Smith were going to make us pay over $1500 to fix a problem on a system they installed in the first place, and a repair that didn't even need to be done. We felt totally taken by this company.

    Answer from pro:

    Dear Valued Customer of Summers and Smith, We thank you for your recent review contribution regarding your experience with us. Feedback—whether it is negative or positive—is very important to us, especially being in the customer service industry. Without this information, we are unable to adapt, progress and educate ourselves on providing the type of service our customers expect, and most all deserve. After reading your review and comments, we would like to assure you that the representative of Summers and Smith who attended your home, is a highly experienced, and educated technician in hydronic heating. With over 30 years of experience in servicing and designing boiler applications, Mike’s recommendations are based solely on providing the highest quality of efficiency, durability, and safety for both our customers, and their heating system. We are committed to putting our customer’s, and their family’s needs at the forefront of our service. Whether it’s providing a safe environment, offering a more efficient and effective HVAC system, or extending the longevity of homeowner’s equipment, Summers and Smith guarantees that our customer’s are receiving—ultimately—the best advice and service we have to offer. We hope that this clarifies any misconceptions of our service intentions, and look forward to providing service to you, and your family in the near future. Yours Truly, The Customer Care Team @ S&S

    Reply created 10 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2015

    Service and Installation

    After years of trying to find the right heating and air conditioner provider-who offers knowledgeable, punctual and overall courteous customer service- I finally found Summers and Smith. I've had large corporate companies in- the ones who you have to push 10 buttons on the phone to speak to a real employee-along with other local companies, and no one could fix my furnace issue. Summers and Smith resolved the problem instantly. Ever since then - which was 8 years ago- I still use them today for annual services on my furnace, air conditioner and fireplace. They truly are a genuine company, with genuine service. I trust no other.

    Answer from pro:

    Dear shellybelly123, Thank you for the wonderful review and comments. We are committed to providing our customers with the best possible service and recommendations we can offer. We are happy to hear that you have been so pleased with Summers and Smith. We promise to keep up the great work in providing you with efficient and effective service. Sincerely, The Customer Care Team @ S&S

    Reply created 10 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2015

    furnace and air conditioning

    Excellent service from sales all the way to installation, all staff are amazingly polite and helpful. A wonderful thing in this day and age where all too often customers are treated terribly. Great job all round, thanks keep up the good work.

    Answer from pro:

    Dear Lyn, Thank you for taking time out of your day to write such a wonderful review. We are very pleased to hear that your experience with us was enjoyable. We strive to ensure our customer’s installation and service process is easy, pleasant and of high quality. Thank you again, and we will be in touch later in the year for your annual service Sincerely, The Customer Care Team @ S&S

    Reply created 10 Mar 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Nov 2014

    Annual inspection, cleaning and service of furnaces

    Summers and Smith inspect, clean and service our furnace each year. They are reliable and efficient. They arrive when scheduled, work without creating a mess and finish in a timely manner.

    Answer from pro:

    Dear Ken, Thank you for taking the time to review us on HomeStars! It’s wonderful to know you choose Summers and Smith to complete your annual furnace service. As you are aware, it's essential to ensure you and your family are receiving the highest performance from your heating system. More importantly, the annual maintenance ensures that your equipment is operating safely. We take pride in knowing that our thorough servicing is leaving our customers in a comfortable and secure environment. Don’t forget, we also complete annual a/c inspections. Bookings start soon! Please let us know if you would like to be added to the spring reminder call list! Truly, The Customer Care Team @ S&S

    Reply created 10 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2014

    New Furnace and AC

    S&S had been our service contractor for furnace and AC for several years and we were unexpectedly faced with the need to replace the furnace. We were presented with a great bundled offer and the installation team was outstanding!! We were nervous about having the ceiling of our finished basement opened for piping. The installers were careful, clean and precise in everything - they even noticed and replaced some piping related to the water heater that was not up to code (this is a rental unit not serviced by them). It is incredibly RARE to find this high level of customer service and attention to detail. Highly, highly recommend this company!!

    Answer from pro:

    Dear Milvi, Thank you for taking time out of your day to write such an amazing review of Summers and Smith. We are so glad to hear how happy and pleased you are with the installation of your new furnace. Our installation teams consist of some of the best and highly trained professionals in the industry, ensuring our customers 100% satisfaction. Thank you again for sharing your experience with us, we truly appreciate it. Yours Truly, The Customer Care Team @ S&S

    Reply created 10 Mar 2016
  • Review from Danielle F
    Rating: 5 out of 5
    Review left on 21 Dec 2013

    Heating and Air Conditioning

    Summers and Smith have been our Heating and Cooling experts for over 6 years. The company is very punctual, professional and thorough. They installed our air conditioner many years ago and have been servicing our home since then. It is apparent that they have impeccable training; all the service people that have come into my home have always been courteous, friendly and knowledgable, and they always respect my home - they wear booties to cover their shoes! The work has never been a problem, and they have kept our units (furnace,air & humidifer) running well over the years. Michael is a gentleman, upstanding and honest and I would not hesitate to recommend to anyone requiring installation or maintenance.

    Answer from pro:

    Dear Danielle, Your kind words are truly appreciated. Thank you for your many years of support! We are thrilled to hear that our technicians have provided you with such exceptional service. The techs always respect our client’s homes as if it were their own, and find ways to ensure they are providing you and your family with 100% satisfaction. We look forward to hearing from you soon. The Customer Care Team @ S&S

    Reply created 10 Mar 2016
Get in touch