Love Summers and Smith! Water heater broke during a heat advisory/everyone-needs-to-have-an-air-conditioner-right-now. I called 9 different plumbers/places, and no one returned the call. I called S & S to asked for a recommendation. I did not know they also did water heaters, or I would have called them first! They had someone out within 3 hours to check to see if the water heater could be repaired. It could not, so right on the spot, Sam called into the office to schedule an installation appointment and then contacted the sales department with the details. Kevin in sales took the details, gave us the pros and cons of going to on-demand hot water, prices, etc., and then got back us 2 hours later to follow up, placed the order and got us set us up confirmed with a time and day.
The office staff, always so friendly and efficient, managed to wiggle us a space to get the install done. This was a feat of no small proportion given that anywhere installing a/c is fully booked at this time, leaving no room for water heaters installations. Installers arrive promptly at appointed day and time, laid out protective rugs on floors and stairs, and did a clean and quick install. Total cost (given above) was under-estimate given the efficiency of the installers. BTW, they were very polite and friendly, left my clean furnace room and floors immaculate, took time after calling in the job complete to explain the difference in care and maintenance of the new heater. There was no inappropriate language when they struggled to get the old water heater up the stairs (they took away for disposal, included in cost). Just patiently worked their way up the stairs. Even though we drained the water heater annually as per instructions, and had left it to drain (and left a few hot taps open to help) until we to empty it, the drain plug had become clogged, leaving it half full with a drain this time could not be unclogged.
We have used Summers and Smith for at 20 years to maintain our furnace (and replace) and always been very happy with them. Calls are answered promptly with friendly voices, and messages are returned quickly (even on the coldest nights at 3 a.m. when furnace stopped working, which they came out at no charge to fix). We like that their staff are paid hourly, and they do not contract out. The emphasis is on getting the job done efficiently but correctly, rather than just as fast as they can get out of there. The price is a little more, but we are paying for reliable, warrantied service. We have been called when there is a recall, a problem has been noted that might come up under warranty, or during the annual clean he technicians have caught problems and set them right before they become a major expense. We only pay for the yearly maintenance check. We highly recommend Summers and Smith!
Water heater broke during a heat advisory/everyone-needs-to-have-an-air-conditioner-right-now. Called 9 different pumbers/places, and no one returned call. Calle S & S to asked for recommendation. Did not know they also did water heaters, or I would have called them first! Have used Summers and Smith for at 20 years to maintane and always been very happy.
