I contracted with Metropolitan Movers [MM] but they sent another company 2 days early [and with only 1 day's notice] claiming their fleet was called in for inspection on the day of our move. About 20 items were damaged, for well over $1000 and I have photos showing the damage and demonstrating some general carelessness [wooden mirror packed without bubble wrap and put in a box with many other items; handlebars on 3 bikes turned for packing but never straightened at destination; hole right through the bubble wrap and into our leather Lazyboy; bookshelf leg broken and top knocked right out of the joint] . MM said that I needed to try to settle with the other mover but they only offered $150. I then went back to MM but they said that they would not offer me anything, even though their website clearly states "free moving insurance up to $50,000". What I wanted, as stated in my emails, was for them to send a wood expert to fix the damages to the wood and also someone to try to fix the bad scratches they put in a leather Lazyboy; I doubt that it can be repaired for less than the cost of a new Lazyboy about $1000 as it would need new leather on both sides and it would be very hard to get the leather to match the rest of the leather.
I also, particularly given the other mover and MM's response, am very skeptical of their reported weight of my load at 9680 pounds as I had sent down with a friend a 17'x7'x6' trailer fully loaded with all the heavy stuff that 2 people could get in probably 3000-4000 pounds. Our stuff did have to be stored for 17 days so I suspect the damage occurred in the warehouse when no one was looking. They never called me with the weight [MM did have my email and I only found out the day before delivery when I called to make sure everything was a go: can 2 seniors with no kids who have de cluttered a lot really move 9680 pounds plus the 3000-4000 pounds in the trailer: I really doubt it but, of course, I couldn't do anything and if I didn't pay the $10,484 balance, they were not going to deliver our things].
It has been incredibly frustrating to look at our damaged stuff for 3 weeks, only to get their final offer of $150. What about MM's guarantee: apparently, it doesn't apply in my case! MM thinks they can just wash their hands of the whole affair even though my contract was with them and they consider the other mover "a partner".
