All reviews (405)

The staff was professional, courteous, and efficient. Satisfied with the service provided and will recommend the company to others.

All good. Tech was easy to talk to. explained what he was doing and how things worked.

We had a Daikon DX17 -fit AC installed in our new house. The free quote provided multiple options and price points to choose from. All prices were within range of our other quotes for the AC models and installation. Furnace Family provided their own technicians which included an electrician. We needed a load miser installed. The quote for the included load miser was cheaper than other quotes. Rory and Jordan took great care to protect our floors during the install. They were fantastic! They cleaned up after they were done. They took the time to explain their work. I was very impressed. It was too cold to test the unit and so they will return in the spring to complete the job. I highly recommend Furnace family for this service.

Technician, was though, informative, knowledgeable and explained my questions so that I could comprehend what I needed to know.

We had an annual maintenance service done on our 2 furnaces. The work was completed efficiently and thoroughly. Job took about 1.5 hours. Communication was very good throughout the appointment booking process, reminders before the date, morning of the job and after the job was complete. Technician was prompt, friendly and respected our home. Job well done!

Tyler from Furnace Family Heating listen to what I thought the issues was and then went straight to work. He was punctual, efficient and did a great job leaving our furnace in better condition than he found it. He also noted issues about the age of the furnace and water tank without trying to do a hard sell. Really appreciated that information and will look to this company for replacements when the time comes.

He was just fabulous. We were extremely pleased with the service. We will be dealing with your company the next time we need something done. Thank you!

Excellent service, Chris fixed my issue and walked me through some troubleshooting and things I can check/fix myself in future. Very grateful for his help.

The installers were polite, informative and they seemed efficient. They left our home clean and as if they hadnt been there.

Check my furnace over to make sure it was ok for the winter and replaced the humidifiers water panel so that it humidifies through the winter,excellent survice.