City Home Comfort reviews (214)

This is going to be my first time reviewing a company/ service. We love the new furnace and tank-less water heater, the installation was clean and on time. The technicians were great. The main reason I’m compailed to write this review is mainly my experience with the young consultant that came to sell me these products. Been in sales myself for over 40 years, i was absolutely amazed by Steve. Within 5 min of meeting him, I knew he was going to get the deal. Steve is extremely organized, took every step to explain his well laid out presentation and no delails was too small. Unlike most of other representatives that came , he was the only one that asked if we had any issues with the current heating and how long we intended to stay in the house. Very important information if you ask me! He then proceeded to offer me 3 different options thus allowing me to pick what would work best budget/needs. Throughout the presentation not once did I feel a sales push, tricks or blur. It is more about informing and going over rebate details. I felt very comfortable signing up on the spot. The communication before the installation was superb, every question was answered within minutes. After the installation, he came by the house as promised to see how everything went and set up the Nest on the family’s iPad and phones. Needless to say that the customer service was above and beyond what i would have expected. I want to thank Steve and City Home Comfort for a very pleasant experience buying our new equipment. Good luck and keep up the good work. Highly recommend this company.

Obviously biggest snow storm in 50yrs so something had to go wrong. Lost our hot water today. I called couple shops close to home but they could not send anyone till next week. Went through the Homestars search and got a response from City Home Comfort within 30min of request. They got to the house within 2hrs and promptly fixed the issue. Recommended annual maintenance so problem does not occur again. We are very thankful and will use them again for any needs.

I had woken up in the middle of the night from my son saying he was cold, when I looked at the temperature it was 10 degrees in my house I got on the phone and called City home comfort, within the hour A gentleman named Chris arrived. He fixed the issue and recommended getting a new furnace he showed me all the reasons why he made this recommendation, I was impressed with his knowledge and kindness. A couple months later a different problem happened with the heat and I felt the need to try a different company so I did. I wasn’t impressed with them and they tried to replace a part that was just replaced by Chris at City Home Comfort. There was something off about this other company and their prices were super expensive also telling me they don’t know when they will be back to do the job yet wanted me to pay for parts they didn’t even have yet... I realized I made a mistake, so I decided to call back City Home Comfort and follow up with Chris, he spoke to me on the phone for a good while and explained different options and how it made no sense putting money into an old furnace to possibly only get a year out of it, so I went for a new one and I’m happy that I did, they were fast and did a great job!!! I’d highly recommend to everyone!!

10 Stars ALL THE WAY!! The home consultation was impressive to say the least, the sales person was friendly and very knowledgeable guided us to the right equipments for us. the installations was clean and on time. Thank you City Home Comfort

I had a new Trane furnace (S9X2) installed by City Home Comfort on Dec. 17, 2018. I made a contract with the company, due to its comparable price. However, I was worried about the quality of the job, because the company has only a few reviews on their website. On the installation day, the technicians showed up on time and completed the work within the estimated time frame. They vacuumed the working area and took all the leftover pieces of materials after the installation. When I asked them to check the humidifier, they changed the filter without charge. The company also submitted the form of incentives on my behalf. I am really satisfied with the furnace and the company. Highly Recommend! Kenny Park

Great Service- good team! I have used them for multiple big jobs, they installed both my new furnace, which is very efficient, and installed new AC, which saved my marriage in summers. We had a complicated furnace setup with infloor heat and other issues, but they finished everything on time and on budget so i'll keep using them for everything!

These guys are great! (special thanks to Analissa and Ryan). Had an issue overnight. Called on a Saturday morning and they arrived to check things out right away. Super fast! Awesome experience, highly recommend and will use them for any future situations!

Very professional and courteous service. For the past decade we have used City Home Comfort for our furnace maintenance and repair and so when it came time to get a new furnace we called them for a consultation and eventual installation. They installed the furnace on-time, removed the old one (leaving no mess), and met the quoted price. In addition and, as I said, the technicians were knowledgeable, professional, and courteous. When asked, I recommend CHC.

5 stars all the way! Great customer service. Thorough presentation by the energy consultant. Clean installation crew. The new Trane furnace is super quiet. Love the new water heater. Very happy with the purchase and will certainly refer in the future.

Thank you for City Home Comfort for a great service: -fast response/great communication/friendly staff -knowledgeable consultants -clean installation/great products We went from one cold evening without heat to a comfortable home within couple days. Very smooth transaction. Would highly recommend.