ELECTRA FIX APPLIANCE REPAIR LTD.
ELECTRA FIX APPLIANCE REPAIR LTD.
Rating: 4.5 out of 54.5564 reviews

All reviews (64)

  • Allan B Calkins, Vancouver
    Rating: 5 out of 5
    Review left on 21 Apr 2025
    Repair household appliance
    He was professional, courteous and did a great job.
  • Michelle, Mississauga
    Rating: 5 out of 5
    Review left on 3 Mar 2025
    Repair household appliance
    Was professional and personable. Fixed the problem right away. Thank you
  • HomeOwner
    Rating: 5 out of 5
    Review left on 14 Sep 2024

    Washer making loud noise

    I was worried about having to buy a new machine because of the horrible noise it made. Called Electra fix and luckily, it was one of the shock observers that broke. The technician order a new one and came back the next day to replace. The washer is now back to normal.

    Answer from pro:

    Hi Mike, Thank you for your review! We're so glad we could identify and fix the issue with your washer quickly. It’s always rewarding to help our customers avoid costly replacements. If you ever need assistance again, we’re here to help! Kind Regards, ElectraFix Appliance Repair
    Reply created 19 Jan 2025
  • HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2024

    Blomberg dryer did not start

    My Blomberg dryer would not start. The technician ran some diagnostics and electrical tests. Eventually, he replaced the control board which solved the problem. I highly recommend electra fix, very knowledgeable.

    Answer from pro:

    Hi Carl, Thank you for sharing your experience! We're glad our technician was able to diagnose the issue and resolve it by replacing the control board. Your recommendation means a lot to us, and we're happy to have provided knowledgeable and reliable service. Best Regards, ElectraFix Appliance Repair
    Reply created 19 Jan 2025
  • Customer of ELECTRA FIX APPLIANCE REPAIR LTD.
    Rating: 5 out of 5
    Review left on 10 Sep 2024

    Dishwasher repair

    I discovered a leak from my dishwasher. I could not find the source, so I decided to call a professional. The technician arrived within a few hours and was able to diagnose and fix the issue quickly and efficiently. I highly recommend this company!

    Answer from pro:

    Hello, Thank you for your kind review! We're glad our technician could quickly resolve the issue with your dishwasher. We appreciate your recommendation and are here if you ever need us again! Kind Regards, ElectraFix Appliance Repair
    Reply created 19 Jan 2025
  • Customer of ELECTRA FIX APPLIANCE REPAIR LTD.
    Rating: 0 out of 5
    Review left on 22 Aug 2024

    Worst Experience

    I had a deeply disappointing experience with a company that seems to have little regard for customer satisfaction. After waiting six weeks with nothing being done, I requested a full refund and was labeled as salty for doing so. When I mentioned that I might write a negative review, I was told to "be civil." Throughout this ordeal, I learned the following about the companys practices: Avoidance: They can ignore you for weeks, wont answer your calls, and when you finally reach someone, the manager conveniently just left five minutes agoat 4:30 pm on a Friday. Unfair Refund Policy: After enduring four weeks of delays and receiving incorrect parts during hot summer weather, they offered me only a partial refund of $150 on parts, refusing to refund the remaining $450 due to their policy. Silencing Customers: Before issuing the $150 refund, they required me to sign a contract agreeing to delete any negative posts on social media and to refrain from posting any future negative comments. This is nothing short of an insult, as $150 doesnt even begin to cover the frustration and inconvenience they caused.

    Answer from pro:

    Dear Michael, Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve felt throughout this process. At ElectraFix Appliance Repair, customer satisfaction is our top priority, and we regret not meeting your expectations. We want to clarify a few points to ensure transparency and provide context. Throughout the process, our goal was to keep you informed about the timeline and the potential challenges we might face with your repair. We communicated to you that the parts required for your repair were determined based on the information provided to us by the supplier. As the direct contact with the manufacturer, they have advised us on the specific components that needed to be replaced to resolve the issue with your appliance. Our team informed you of the expected waiting time for parts. We understand that the delay caused significant inconvenience, especially during the warmer months, and we sincerely apologize for that. At the time of the appointment, the parts were, unfortunately, revealed to be incorrect. We have then contacted both the supplier and manufacturer and found that a different part was required. When our team contacted you to return with the part required, you decided to not continue with the services which we understood and do respect the decision to not wish to proceed. Regarding the refund, we followed our standard policy, offering a partial refund for the parts, that you did not accept. Our intention in discussing the review was not to suppress your voice but to encourage a constructive conversation. Customer satisfaction is at the core of our business, and we regret that this experience left you feeling otherwise. We take your concerns seriously and are using your feedback to improve our service and communication. Best regards, ElectraFix Appliance Repair
    Reply created 26 Aug 2024
  • HomeOwner
    Rating: 1 out of 5
    Review left on 21 Jun 2024

    Called to fix Frigidaire less than 3 yrs old

    Called March. Freezer compartment not working. Put in new heater next day. Stopped working May. No charge for service call but another heater installed. Still not working. Had the option of buying a new fridge with 250 credit at their Electra fix store but with over 500 in hoped this would be the solution. So we got a New mother board. Did not work. Came out again - no charge to attach some wires that were forgotten the time before still not working. Now we can get a 184 credit towards a new fridge. Called their appliance store. Didnt have what I wanted. After 1 week of trying to find a fridge with them finally heard back- nothing in stock except a different make for more $. With $200 discount, 2 yr warranty ( told it would be 3 yrs on the 1st offer) + tax + delivery we have decided to go elsewhere. Feel we were ripped off. Cant return parts which are either defective or just didnt fix the problem. They have a reviews link on their email but it goes to Google Maps which I cant access.

    Answer from pro:

    Hi, We're truly sorry to hear about your experience and apologize for the inconvenience. Our technicians did their best, but unfortunately, more parts were needed than initially anticipated. We regret that despite installing a new heater and motherboard, the issue persisted. We apologize for any confusion regarding the credit towards a new fridge and the delays you experienced. We understand your frustration and your decision to seek a solution elsewhere. Your feedback is valuable to us, and we are committed to improving our services. If there's anything further we can do, please let us know. Sincerely, ElectraFix Appliance Repair
    Reply created 24 Jun 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 23 May 2024

    Repair Fridge

    Zack of ElectraFix came by on time and within minutes detected the issue with my 20 year old fridge. He got right to the job and the repair was done quickly. Zack was efficient, friendly and respectful. I would have no hesitation in calling upon the services of ElectraFix and Zack.

    Answer from pro:

    Thank you Elaine for your review. We appreciate your business and glad it was done so fast. Electrafix Appliance Repair
    Reply created 20 Jun 2024
  • Pavel Berbec
    Rating: 5 out of 5
    Review left on 24 Apr 2024

    Washer Repair and Dryer Maintaince

    Had my new washer machine leaking and it fully locked itself! Called the guys right away, customer service was amazing walked me through everything and booked an appointment for their soonest availability. Technician was professional, kept everything clean. Fixed everything for me, I even asked him about the issues with I experienced with the dryer. After a quick and calculated service and maintenance, the dryer work perfectly now.

    Answer from pro:

    Hi Pavel. Thank you so much for taking the time to leave us a review. We are always here in case you need appliance repair and/or services. Sincerely, ElectraFix Appliance Repair
    Reply created 25 Apr 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2024

    Very good service

    The technician Zak was extremely professional. I hired 2 other companies that couldn't fix the fridge. He checked all the wiring in the fridge and found the problem. I would definitely going to use their services in the future. Worth 10

    Answer from pro:

    Hello, Thank you for sharing your fabulous review! We are very happy to know that Zack was able to resolve the issue you had with your fridge. Thank you for reaching out to ElectraFix Appliance Repair. We look forward to helping you again in the future if you require any appliance repairs. Have a great day!
    Reply created 19 Apr 2024