Reliance Home Comfort reviews (13630)

Thanks John (employee# 2546) for resolving our issues with our air ducts today! We now have air flow throughout the house! We appreciate the advice you gave and the quick service.

I've had two separate service calls - 1 for furnace - which Reliance indicated nothing wrong, and an alternate heating & cooling company found one of two issues. Had the hot water tank rental removed. Again, the service technician was less than professional. I actually had it, disconnected and waiting. I don't trust the caliber of Reliance technicians. I'm very glad I no longer have Reliance Products.

Our furnace was not working in our household during the freezing cold weather, but when Derek Phung came to fix it he was understanding and patient. He explained to us why it didnt work and told us we also had AC and was able to fix it for us. He was very helpful with us and was able to help us more by giving us AC in the future. Thankyou.

repair man Mohammed Wasay was fast, curious, and on time, fixing my rental water heater, I am pleased with the job done for me, he even made sure not to let out my cat.

I bought my home in February of last year and moved in in May. The water heater was a Home Reliance rental which I took over. The house was built in 1910, so it has an old chimney which now contains the vent pipe for both my gas furnace (owned) and my gas water heater (rental). Because the house is old, there is a small access door in my basement wall that was once used for cleaning out the chimney. It was patched over with concrete but there was evidence that a very small amount of water was seeping down the wall during freeze-thaw cycles from just below this door. Unfinished basement, only caused a damp spot on the floor, not a problem. This Monday January 6, I went to take a shower and there was no hot water. I checked the water heater and the pilot light had gone out. I tried to restart it and it would not stay lit. Called Home Reliance and they had a technician come out the next day. To make a long story longer, he spotted the leak under the vent and decided that my chimney was "deteriorating from the inside and outside, chimney liner has water in it, chimney must be repaired" and he shut off the gas to my water heater. Then he shut off the gas to my furnace and proceeded to tell me that I could die in the night from from CO poisoning if my chimney collapsed and blocked the vent. He made a Violation report to Union Gas so I couldn't turn the gas back on until the problem was repaired. Outside temperature -20 with windchill -35 to -40. Record breaking cold. Then he called a mason friend of his ( even though he's not supposed to refer people as he said) and conveniently that guy couldn't come out that day because of the cold, but he could tell me it would be about $2000 to fix the chimney...or...I could rent a furnace from RHC and get free installation and they would vent it directly outside and I could leave the chimney alone. Oh and upgrade my water heater too. So I called two masons, who came right away and both agreed that my chimney was sound And the thermocouple was probably shot on the water heater. One of them called RHC to try to get my gas turned turned on at least to the furnace. The other just turned the furnace back on, as Union Gas said he could do so if he found it to be safe. Here's what he wrote on the Gas Violation Form "the pipe is not in a compromised state. The structure around it is solid. There is no need to turn a furnace off on the coldest day of the year by the morons at Reliance". Needless to say I don't appreciate the attempt to blackmail me into renting a furnace. I'll be giving them back their water heater and buying my own.

On Christmas eve day Tim H. from Reliance came to our home and replaced our leaking water heater in record time with remarkable professionalism. I can only say good things about the experience. Great job Tim!

We have the Comfort Protection insurance and we rent our water heater from Reliance. On two occasions this past week we needed service on 1)our gas hot water heating system, and 2) our gas hot water tank. We are extremely pleased with the courtesy and professionalism of both employees and the promptness of the repairs engendered. Telephone response was also of a high quality. Ron Tough

we have a rental furnace in our farm house and have had nothing but problems, we have had to have it repaired atleast 10 times this year already. we have 3 young children and on average it takes 2-3 days before we get heat again. Reliance rental products are garbage and there servive sucks!

Great Service provided by Adam Walker from Reliance Home Comfort who not only knew his job very well but was very polite and courteous and stood with us at all times in extending his service excellence which is just hard to find these days with most of the tech guys I have seen around. A definite asset for the company and wish him all the success in the times to come.

My furnace died on Friday, reliance guy tried to fix it but it was 25 yrs old, so Steve M, salesman gave us info on a new one to fit our needs (very helpful..thx!). Chris Z installed the new one Monday, he was very efficient, informative & left no mess behind. He did an amazing job and I finally have heat! Thanks Chris!! Reliance has always been honest/helpful every time I call!