Reliance Home Comfort reviews (13630)

I am very happy to provide this review for Joe Green and his ‘sidekick’ Ringo who replaced my water heater today. They were extremely professional, courteous and knowledgeable. The work was done within the 2 hours as promised. Joe explained fully what needed to be done and ensured I was comfortable with shutting down the water heater & adjusting the temperature before he left.

We recently purchased a Smart Air Pulsed Humidifier from Reliance Home Comfort which was installed by their technicians on December 30, 2013. This is our first whole house humidifier so we decided to go with a company, we thought, could be relied upon in terms of quality of products and services. Anyway our furnace, hot water tank and security system, which were all builder-related installations, are from Reliance. Since humidifier is a much simpler system than the rest of these installations plus an actual home visit from a Reliance Home Comfort advisor, made us confident in our decision to go with Reliance after making some comparisons with companies such as Service Experts, Aire One Heating & Cooling, etc. But as it turned out, Reliance failed and disappointed us big time! The following day after the humidifier was installed, I started seeing moisture build-up on the window glass panels. I lowered the humidity setting several times from Dec. 31, 2013 to Jan. 2, 2014 hoping to get the right level of humidity inside the house. From the initial setting of 40% (set by the Reliance technicians), I lowered it down to 10% and eventually turned it off on the evening of Jan. 2nd. For several days, I tried to wipe our windows dry as every morning when I woke up, the windows and the window sills were literally soaking in water. On Jan. 2nd, I called Reliance for service and was told that the earliest they could look into it was on Jan. 3 at 7-11PM. When we went home from work on Jan 2, we were shocked to find ice build-up on all of our windows, both on the glass panels and window sills. I again called Reliance for emergency service and the customer service representative told me that a technician would be coming over at 7-11AM on Jan 3. I waited and nobody came. I then called Russ Beaman, Sales Supervisor at the Burlington office and learned from him that they didn’t have any available technician on that day as the company was overwhelmed with “no heating” service calls. Finally on January 5, Andrew, a Reliance technician came over. He told us that the installation was faulty and that the control wasn’t working properly which was the reason behind the excess humidity. He also found out that the water valve was loose due to thread problem. Now I knew, why the installers sternly warned me “not to touch” the water valve. I am wondering, if the installers sent by Reliance in the first place were really capable and properly trained of doing the job. Or maybe because the $$$ amount of the work we ordered was just a speck in their income that was why Reliance couldn’t care less if we, as customers would be satisfied or not. Our house is a 2-level detached home which is just over 2 years old. Now we are left with damaged windows because of an improperly installed humidifier from Reliance Home Comfort.

Technician(Derek Phung )is very thorough in servicing furnace.Shows up on time of appointment.I feel secure with my furnace.I prefer him to service my furnace yearly.I will recommend him to service each furnace in Reliance

I would like to recommend Wendy Mootoosingh for her kind and educated approach to my family. She shared a lot of information and answered many questions helping us to choose the right furnace for our home. Even the installer was impressed with how much we new because Wendy told us what to expect and how it would work. On day of install she was there making sure we were comfortable with everything being done! Definite asset to Reliance is Wendy Mootoosingh! Good job !

we were having a problem with our furnance. I called on a friday. Frank was sent to our home on Sat.He was friendly and very helpful and gave us advise about things we did not know and He fixed the problem with the furnace. because we had the monthly insurance plan the service was free.

I had upgraded to a tankless water heater in September 2013. I had since then had two plumbing leaks and just yesterday a gas leak and a plumbing water leak from one of the valves. Brad Employee no 2474 from your company come over today and fixed both problems.I was happy with his work but overall disappointed with Reliance because of the number of problems I have faced in the last three months. A gas leak is very dangerous and could have cost the lives of my family and me. I would like your'l to take up this issue with the person who installed my unit. I would also feel better if Reliance gave me some credit for all the in-convenience that this installation has caused me. My Number is 416-833-9342, I would like someone from the management team to call me so I can express myself better.

Our hot water tank stopped working for the 3rd time in only a few weeks. Gurmeet Singh arrived to fix the tank. He took the time needed to determine the underlying issue so that we would not have any problems in the future. Past technicians solved the issue with 'bandage' solutions which worked for the time being but resulted with the same issue weeks later. Gurmeet was friendly and had great customer service. We appreciated the time he took to solve the issue.

My hot water tank has been giving me only cold water for the last 2 days. I called Reliance Home Comfort yesterday at 11pm. Today at 3:41pm, a technician (Mohammed Wasay) came to my home. He diagnosed the problem of a faulty mixing valve by feeling the pipes surrounding my hot water tank. He said I need to call a plumber to fix this problem, at my own cost. I asked if the rust like debris around my hot water tank is a concern. Mohammed said no. He advised that it is not rust. Mohammed said that it is calcium build up. I have since found out that this brown rust like debris is corrosion.

Hot water was not received multiple times through out the recent year, a reliance associate named gurmeet had come and replaced the motor and worked very quick and efficiently with very detailed description in the problem

I have had nothing but problems with reliance. I initially scheduled a tune up for my furnace and two times the technician didn't show up. On the third time, they showed up and that's when they said I needed a new furnace, mine wasn't fixable. That's when the problems started. On Christmas Eve two installers installed the smart air 1000. They said it was normal for there to be odours so I thought the slight gas smell is what they meant. Along with that they said that I should buy some spray foam and fill the hole to the outside. Shouldn't they do that?? They also we're not wearing the paper booties and my floor was mud covered. Over the holidays the furnace seemed to be on most of the time and wasn't blowing out warm air, it actually felt cool. I called this week to have it looked at because my temperature wouldn't go above 66. A technician came 2 days later, Steve # 5630, and he was fantastic. Apparently the installers didn't set up the temp, it was firing on low. That was a five minute fix. The gas smell was not a five minute fix though. The installers created 4 separate gas leaks, 1 going to the hot water heater and 3 to the furnace. This is horrendous! I have a cat and a dog and also had guests over Christmas. I hate to think of what could have happened! I lived with these leaks for over a week, I was feeling dizzy and had a sore throat, but I just thought it was because of the time of year but as the technician fixed them there was more in the house and I started to get my sore throat again. Today I feel fine, I aired the house out after he fixed all the leaks. The whole process was very, very bad. The only good thing was the technician Steve who was very professional, and punctual. The installers were not reliance employees, I think it's sad that the contracted out employees don't seem to be held up to the same standards that their regular employees are. They should have higher standards considering the job that they do, or don't do, can be very dangerous if done incorrectly, as seen by me. Very disappointed.