I called Reliance to book a technician to relocate my air conditioning unit from the backyard to side of the house. I was very specific and spoke to two costumer service reps to reiterate that the job needed to be completed that day. I was provided reassurance it would be done on Friday. On Friday, the technician arrives after waiting 3hrs and tells me that he was booked to offer a quote only and he did not have the available tools to do the job. I again, reiterated that this job was time sensitive and needed to be done before Monday. He called Reliance and booked another appointment for today, Sunday from 8am to 1pm. He also reassured me that the job will be completed. It is now 12:30pm and I just received an email stating my service order was complete. I called Reliance and the customer representative said there is no technician to do the job today. I am very disappointed at the lack of professionalism and reliability of this company. I wouldve booked another company had I known this job could not be completed. I spoke to 3 separate people and all three reassured me that I did not need to worry. At the very least, someone should have contacted me 8am to inform me that a technician was not available, as opposed to having me wait the 4hrs for a technician to not show up.
