My water heater quit on Sunday and I called Reliance. The lady who took my call was quick, pleasant and polite. Within minutes on the phone, I had an appointment for the following morning. Troy called an told me he would be a little late and arrived shortly after. He was pleasant and efficient and replaced my water heater and got me up and running in short order. I was very satisfied with the efficiency of the lady on the phone and also with the technician who did excellent work. Thank you...I can now take a hot shower.