Reliance Home Comfort reviews (13631)

Curtis did a fantastic job explaining everything to me and then he came back again to repeat it to my wife . Unbelievable service and I hope he gets a big raise . Job was outstanding .

On time fast n friendly. Found n fixed problem within 10 minutes of arriveal. I Would definitely recommend this service to all who have heating n cooling needs. Excellent job!

Just had a water filter and softener installed by Reliance. Great service from start to finish. Ruta was extremely professional and knowledgeable. Doug did an expert job in installation. I would definitely recommend Reliance for these services.

We had a low cool of aircondition. The technician fixed it and he make sure that we are satisfied of his service. He is friendly and professional and highly recommended

Have a ongoing problem with my AC unit, Sam and a co worker came out to rectify the problem. Both technicians were extremely helpful In trying to resolve the issue. They definitely get a 10/10 for there efforts Thank you guys.

Our AC went down on Saturday ands a new unit was in by noon on Monday. Would not have expected this so fast. The installation team was so clean and thorough.

Kitchen sink was blocked so I put in a call to Reliance for service and was scheduled to a Plumber #1 on the morning of May 27th. He tried the plunger and a machine to remove debris (not sure what it is called) with no luck. He then quickly went downstairs to the basement and advised this is a big job and the pipes need to be exposed. As common sense I questioned this advise as it seemed unnecessary to break the ceiling to unclog the drain and asked about using some other method to suck/blow the debris. With absolute confidence he advised this is the only way the drain will be unclogged which he documented in his notes. He advised to either get a contractor or do it myself but pipes need to be exposed in the basement for drain to be unclogged - there is NO other way. He seemed very rushed and quick to make a judgement and leave. Due to little kids at home I need the kitchen functioning. With help I open the ceiling to expose the pipes. Then I call Reliance to setup a service call. Plumber #2 shows up in the promised window in the afternoon. He accesses the situation and the FIRST thing he mentions that it was unnecessary to expose the pipes opening them in the basement would make a mess in the basement! He tries to unclog the drain for a few minutes. Then he proceeds to get the vacuum cleaner from the truck. He starts vacuuming the gunk out of the drain a few times and then tries to run the water to see if the water still clogs. No more clog! He emphasized that it was ill-advised and unnecessary to break the ceiling to expose the pipes and vacuum did the job. Customer service was sympathetic and quickly passed my case to Legal (Linda). She repeatedly asked me to get a quote for repair work which I finally got to them ($2650 for Drywall and Paint). No response from her for over 6 weeks. After several calls and VMs she said it would take another 2 weeks to review. The same day she quietly sent a DENY letter with absolutely NO explanation. It is so easy to a corporation to dismiss their paying Clients without any repercussions. This needs to be known to the public. I've filed a BBB report, publicized on Social Media as well as their CEO. Next step is Small Claims Court.

Jerry from reliance was very polite and friendly. He realized the issue was with the flame sensor on the water heater tank and cleaned it in a timely manner. He acted very professionally.

Our air conditioner broke down on a hot summer night. I called reliance and the technician, Nick, arrived early the next morning . Quickly identified the problem and was able to fix it. Fast friendly and professional!

Great workers. Worked hard through the heat. They were very polite and efficient. Explained the process and answered questions. Great service! I would highly recommend Reliance Home Comfort to everyone.