Reliance Home Comfort reviews (13630)

was able to consolidate previous equip. in such a tight space. the rep was very helpful, by contacting a plumper to verify what needed to be done and for how much.

We were very happy with the service we received today. The technician was very helpful and explained everything. Would highly recommend Jason. Jason was prompt, friendly and a very informative technician.

One tap to my washing machine was leaking so I called Reliance. Cory took the time to look at both taps and since the one not leaking looked questionable he replaced both cartridges while he was here to save me a call back. I've had a problem with water coming up out of the floor drain and Cory helped me move a few things so he would have access to everything he needed. Cory was polite, professional and very helpful.

Very very satisfied with josh as a serviceman. Could not have been more helpful. Answered our many questions. Made us feel a lot more comfortable in using gas appliances This is a 10 out of 10 experience thank you josh

Long story making short, today I retain the service because of quick decision for long term loyal customer. Initially, a bit hard understanding regarding their policy for replacing equipment. But eventually they make me keep the satisfaction on the customer oriented service of them. The tech stapp of today, hold nice and customer taking care of attitude kept hard working for neat and clean job for my home. Great service, perfect team member.

excellent service.. very knowledgeable technician who carefully explained what he did and any issues found were quickly remediated. 10 out of 10 service levels. Would not hesitate to recommend reliance to others

I had a small gas leak in my furnace which my gas company flagged as an infraction to be corrected within a month or so, or my gas would be turned off. I called Reliance to get it fixed right away and they sent somebody out. He fixed the leak and assured me the paperwork would get sent in to the gas company to clear the infraction. However that never happened, and I got a notice from the gas company that the infraction was still pending. Then followed a nightmare of having to call Reliance's call centers and customer resolutions department every day until the deadline, being told that it would get done for sure that day, and then calling the gas company the next day to be told they still hadn't gotten it. While everybody I spoke to at Reliance was friendly and nice (except for one call center agent who twice put me on hold for 20 minutes and then disconnected me), their repeated inability to submit the paperwork to the gas company was extremely frustrating. Having to spend hours on the phone with different customer service departments going through the same rigmarole every day is not my idea of a fun time. Now the gas company will have to come out to reinspect the furnace.

I had a hot water tank replaced today. Sharbel Henne id# 111170 was the technician. He was very friendly, well educated in his field, and a pleasure to have in my home. When he was finished and left you wouldn't even know he was here. A great experience with him!!!! Highly recommend him!!

AJ & Mark were excellent - thank you for your honest advice and quick fix for our equipment. It is nice to receive trustworthy advice from a reputable company. Thank you.

Cory was very nice and respectful. Clean andcourteous. Very nice to talk to and deal with. Very knowledgable . Cory came in and removed water softener. Had no issues at all