During a cold spell, our furnace stopped working. We called Reliance and the technician who came to our home incorrectly diagnosed the problem. The Reliance technician told us our "logic board" and thermostat needed to be replaced and that the approximate cost was $1300. He strongly encouraged us to chat with their "Advisor" (aka sales guy) about purchasing or renting a new furnace. The technician spent a lot of time educating us about the risks of carbon monoxide poisoning even though our furnace had no such issues. Our house has numerous carbon monoxide detectors and never has one gone off. In our opinion, it felt like a lot of "fear mongering" to artificially build his case for selling us a new furnace. We met with the Reliance Advisor and reviewed options for purchasing a new furnace. A strong push was made to also sell us an air conditioner (despite our air conditioner working perfectly!). After exploring all of the options, we decided to get a second opinion from another HVAC professional *not* affiliate with Reliance. Within 30 minutes, our true HVAC professional correctly diagnosed the issue as a faulty Pressure Switch (not the Logic Board, as Reliance stated). The total cost of our repair for the pressure switch and thermostat was a few hundred dollars (instead of $1300+) - and we were back up and running in a matter of hours! Our independent HVAC professional was absolutely disgusted and shocked that Reliance told us the Logic Board needed to be replaced (an expensive job) and stated that he did not understand how any competent professional could have possibly misdiagnosed this issue: in his opinion, Reliance must have knowingly fed us a line of crap to sell us a new furnace. Completely disgusted by our experience dealing with Reliance.
