Reliance Home Comfort reviews (13631)

my guy brad #4249 was theee most pleasant service person I have ever had the pleasure of watching him install a new water heater...in the stormy 6 feet of snow he worked his heart out ....while conversing with me and answering all my questions...he truly was the best man on the job I have EVER encountered...I am very pleased with reliance

Furnace was not putting out the correct amount of heat. Called reliance to have a technician come out to evaluate and rectify the situation. Thankfully we were stent Mike. He quickly and efficiently diagnosed what the issue was and corrected it. He was courteous and knowledgeable. MIKE RCB1587

Mike M & Rob D. arrived at 8:30 and finished by 3:30. They were polite, helpful and proficient. The units were installed in good time and good order. They did not leave a mess, cleaned up, helped us to understand the programmable thermostat. Could not have asked for a more competent and professional installers. Great job well done, Thank you

Had a leak coming from my hot water tank. They sent a technician over. Brad #4249 replaced my very old tank for a new one and even made the valves more accessible. He was very personable and helpful. Did a great job with ease.

Called 1 888 customer service, waited on hold for over 30 min, forced to hear the home star boasting, so here I am; starting ringing expecting to speak to someone, but I get hung up on. Called a 2nd time, waited another 20 mins, same thing happens, hung up on again. Called a 3rd time, 15-20 mins later I hear the ringing and finally someone answers. I explain to them what was happening for the last hr trying to call in, she actually laughs at me!!!!!!!!!! How unprofessional, if you are not locked in with them for anything, dont bother doing business with this company we are all just pawns to them. They dont care about satisfying their customers.

Customer representative responded quickly and we were able to decide on the equipment choice and processing of the rental agreement and install date. The installation progressed smoothly and was given adequate instructions to manage the new equipment. A request to modify the venting to the outside was taken care of within a very short time of the original installation. There were a couple of cosmetic issues I had reported within a few days of the install, follow-up visit by a supervisor and was assured that these would be taken care of. Installation was end of November 2016 and as of Jan. 7 2017, have not received a call back or a status report. Hopefully will get a call back soon.

We had great service. Our sales rep was quick to respond to our questions and helped to understand our options. He helped us choose a product to meet our needs. There was no pressure to complete a sale.

Advisor Jamie N #302 rocks! We scheduled our new furnaces' first tune-up on a Saturday, arrival time window 8am-1pm. We were pleasantly surprised to receive a call from Jamie at 8:10am, he was 2 mins away. He arrived with a smile on his face, was courteous and professionally friendly. We had a couple of non-urgent questions and a concern. He listened, answered our questions and after hearing our concern decided to change a setting on the furnace that should make it operate even more efficiently than it has been. We are extremely happy with the excellent level of service and knowledge Jamie provided.

Grant from Reliance Windsor is a plumbing superstar! I called to get a drip fixed under the kitchen sink. He showed up on time, fixed the job in no time, then the magic happened! He asked if there was anything else I wanted him to look at. He improved the flush quality of the toilet, found and repaired a leak from a bathtub that several plumbers charged us for but never completely fixed correctly, and finally, he identified a drain issue that other plumbers were not able to solve. It's infinitely rare to find a person that can over deliver beyond your wildest expectations. Problems that I gave up on were solved with a smile and good conversation. The best part was that this was all covered by a service plan which means I saved hundreds of dollars with a single call. Congrats on hiring Grant Reliance Windsor. I have never taken time to write a review on a plumber until now.

I am thoroughly disappointed. My furnace has not been working now for 24 hrs. We called over 24 hrs ago and the house temperature dropped to 11 degrees. I have a 4 year old and we were told that the earliest the technician could be at our home is between the hours of 1 pm- 6pm. 6 pm has now passed and no-one has called us. Tomorrow we are back at school and we have to sleep at a hotel. I cannot believe that there are not enoughemergency repair service technicians out there to service homes on a day where it has fallen below - 20 degrees celcius. I am also paying over $16 a month for emergencies like this. The worst part is we are at their mercy.