Reliance Home Comfort reviews (13630)

Victor and Shane did install. Awesome guys! Pleasant, answered all questions, explained everything before they left. Cleaned there work areas before they left and then asked anything they needed to go over again to make sure I was comfortable with the new furnace and a/c. Also explained the humidifier and "Nest"! Awesome job guys!

Just had a new furnace installed by Jamie and Keith. Total professionals in every way and could not be more happy! Jaime took the time to assess the install, explain exactly what steps he was going to take (as mine was not an easy install) and kept me in the know for the entire install. Jaime also took the time to do a through tutorial of the new thermostat (very cool by the way!) and also explained that if I have any questions or concerns he would be more than happy to address them. Extremely happy and would recommend Reliance Home Comfort to anyone without hesitation. Thanks guys for the fantastic work!

Great service! Mat R fixed our hot water tank and sealed our plumbing vent to prevent water from entering into the tank. He was very friendly and performed great work. Very impressed!

good day, brad came on the 28th. of dec. he was very good. but reliance was called on the 24th.and had tried to contact from 12.30 to 2.00am the night before. they made an appointment for 25th. at 9 to 1pm. no one called or came. called back and was told that they had changed the day to 28th.and no one called to tell me. I know it was Christmas day but do not set appointment and not show up. the company says 24 hour service 7 days a week, but nobody answered the emergency number. I was not impressed. thanks to brad I have hot water. if this hotwater tank was not a rental . I would never call again. but they have me. Sharon.

Where to start. Had a problem with furnace. Called Reliance on recommendation. Tech showed up, didn't fix my problem then red tagged my furnace for another issue. We had a month and a half to lift the tag. After two weeks of hearing nothing i called reliance. After a week of getting the run around they finally sent a tech guy. He gets there, says he wouldn't have tagged the furnace and asked where the part for the problem was. I don't know i replied, didn't you bring it? Tech guy says no the parts are delivered to home. Tech guy leaves. So i spend another week playing phone the customer service people who keep 'sending ' tech people to appointments but they never show up. Out of frustration i call another HVAC company who actually are based in Ottawa and they fixed the problem and lifted the tag within 4 days just in time to avoid the heating being turned off. then some courier guy kept showing up with a part for me for a week after - with no call in advance- which i refused. Eventually he stopped coming. 1) the customer service people (who are somewhere in canada but not ottawa) are not well-connected to the technicians on the ground at least in ottawa. customer service were overall nice but powerless to do much as the work is out of their hands 2) the parts are delivered to the home not to the techie who comes out to do the job. that makes no sense and is overly complicated. and increases risk of the two missing each other. 3) the local office in ottawa never called me once which makes for frustration adn more calls. 4) the technicians in ottawa rarely keep appointments My advice, go with an HVAC company with a base in the town you live in even if it costs more.

I called service for replacement of a 23 yr. old w/heater @ 10:30am and by 3:30 I had a new w/h hooked up & working. Serviceman superior in every respect. I'm delighted.

Have been having intermittent heating issues with a newer furnace (4 years old) from another vendor, who failed to address the issue. Reliance came in, listened to the issues as presented, and identified the issue of a sensor that needed cleaning. Cleaned the flame sensor and we have consistent heat again! Was worth every penny. Very professional technician. Easy to book service. So good, we signed up for a maintenance program as well.

Andy V came and replaced my water heater. Great service! He was able to meet and exceed my expectations. Very friendly professional and I would highly recommend him and the company.

We had a leaking problem due to our heater.I have called Reliance and 2 employees have been sent to see the problem. They have advised me right away to have the drain pan installed in orfer to avoid any water damages in the future. The cost was supposed to be 316 plus tax. This is certainly a significant amount so I have contacted Reliance and the have sent Mr. Arash Setayesh to see the issue. He was ponctual, polite and beyond knowledgeable. He explained in great detail how the hose system works. He has installed the hose instead of an expensive drain pan. I was extremely happy that i have not been asked to pay for this service. Thank you very much for this pleasant experience.

Philip was knowledgable and prompt. called me first on what time of arrival. checked out thermostat, furnace and outside for exhaust. I would always recommend reliance. They're so reliable and honest.