Leon's Furniture

Horrible customer service ! Starting from the deliver of our products ( which I can't even get into because it would take pages to explain all the things that went wrong ) to two of the wheels breaking off our table. We called to get a replacement. We have been waiting almost 3 months now when it was suppose to take a few weeks for the wheels ! It's extremely frustrating dealing with a company that does not return phone calls when you ask to speak to a manger. Or that tells you, your stuff will be there in a few weeks and that they'll call you when it comes in but again no call. I would never recommend anyone to buy anything from this company and have to deal with this ridiculous customer service.

When you are going to Leons you know you are not getting Roche Bobois quality furniture but what made it exceptional was the customer service. We had the matress support missing from our daughters bed (which apparently had to be bought seperately but we didnt know) and Leons made sure the it was taken care of within 24hrs, and free of cost because we were not aware of it in advance. We really appreciate it! Thanks alot!!!

We purchased a 5 drawer chest for our bedroom however the drawers did not line up properly so Leon's in Ottawa sent a repair man to try to fix them. He did his best but still they did not line up so we asked for a replacement or refund. Leon's said they could not replace or refund and offered a $100.00 refund only. Will never shop at Leon's again.

This is my letter to Leons for which I have NEVER RECEVED ANY RESPONSE!!
Whirlpool Washer & Dryer Package WTW5800BC / YWED5800BC.
Initial Order ID#: 12046354
1608090
Dear Sir/Madam

My name is Colleen Adams, I recently purchased to above items which were delivered on March the 9th. I have had nothing but problems with these units especially the washer, it constantly goes off balance and you have to pull out the load and rearrange it. Its wonderful to have sopping wet laundrry all over the floor because you cannot put the load entirely back in. As well the locking door is a pain because you must wait for the door to open to even fix it, as well the dryer keeps sensing the loads are dry but they are not the are still damp, now I know your thinking my loads are too big NO this is notthe case this has happened with any type of loads within the 7 days I had these units at least 6 times....ridiculous. My husband called the Burlington store and spoke to a few women and then the manager Gary we were pretty much told too bad apparently you have A NO RETURN POLICY...again ridiculous after only 7 days. We had the whirlpool repair man come yesterday he said he can find nothing wrong with the unit says this happens with this type of washer?? but yet this machine is suppose to have sensors to adjust the load apparently they dont work and yet when I did a load again last night it happened again, the machine has been levelled again we checked there are no shipping pins in it. My feeling is this we asked to have these units taken back and offered to pay the difference for a different type we were told NO!! and treated quite rudely in fact. I talked to your online people and said no where on your website does it say you have a no return policy she said you have to look in the frequently asked questions...WOW not very visible kind of shady in fact. Also I read your
Platinum Promise
You don't just buy a piece of furniture, you buy Peace of Mind™. At Leon's, we're more than just a furniture store. We're a family, with family values. We understand your family's needs, and that's why since 1909, we've built our business on exceeding expectations for service, quality and value. If for any reason you're dissatisfied, we promise to do whatever we can to make you happy.

Obviously not true, since I am not getting anywhere and you took my money but now don't wish to deal with me I will spread the word to every single person I know DO NOT SHOP AT LEONS!! as well I will go on every single media site and blog and tell my story as I do not feel I have been treated fairly. You took my money and then pretty much told us too bad. I will not deal with the store any longer they are rude and do not wish to rectify anything

Very unsatisfied, in fact feel ripped off should have gone to Sears

Colleen Adams

We bought a couch set from leons in Trenton, they told us it would last forever. We havent even had it 2 years and the motor went on the chair (which we paid over 1000 for plus the couch sets) when we called leons they gave us a number for a guy who fixes this stuff. Nice customer service, would never buy anything from here again

Garbage Furniture, worst furniture ever purchased. Mississauga Leons, no support, took my money, scratched my hardwood and brushed me away. DONT BUY from Leons!!! Seriously, you will have no support

Leon's in Burlington could not have done enough for me!! Being new to Canada and needing the basic furniture for our home, the staff were exceptional. Josh and Mario made me feel so at ease and I left feeling really excited about my new purchases!

When the mattress set arrived, we noticed that the set is too high for our wall to wall head board, called customer service, she told me that I have to pay $ 50 to get it exchange to a low profile,because it was unwrapped, even though it was set up 10 minutes ago by Leon's driver. my husband told me, that we can only see if the box spring is too high after it was unwrapped and put the mattress on it. I called again another person answered and he too told me that I already spoke to the manager and to get it exchange there's a charge of $50 because it's already open. I told him that it was Leon's driver who set it up and in order to do it ,the box spring and mattress have to be unwrapped. My husband noticed that there are dirty hand prints on the mattress. He then told me that they will exchange the mattress. He (his name is Andy) told me to hold because he wants to check the delivery of the new mattress, a few minutes later he came back and told me that he spoke to another manager and not only will they exchange my mattress , I will get the low profile box spring for free.
We're very please with Andy, customer service representative at Leon's on Mclevin in Scarborough, and the manager he spoke too, to solve our problem.

Purchased my couch from leons about two years ago. When it arrived I had to drive one piece back due to the bottom being too bent toattach to the other peices. They gave me $50 off. Two days later the support in the recliner broke in half. I called again, they said it sounds like my problem, they would have to send out a technician to see if they could ccover it. One month later the tech came out and said it wasn't my fault. Another month later they replaced the piece. About three months later the recliner pull cord ripped out of the couch. They wouldn't cover it. Shortly after that the leather in a seat cushion split. Now I must wait four months for a new seat for my couch. This piece of furniture was not cheap. They get frustrated with me on the phone like this is a normal thing and I'm lucky it has lasted a full two years. Heads up.

Placed order a week ago - no idea if I'll ever even get the crappy couch or not. I call, they place me on hold and won't come back. I've emailed 6 times now, nothing. Next step going to BBB and placing a stop on my credit card.