Leon's Furniture

Our Leon's experience started out well. Great customer service when we went in and made our purchase at the Newmarket location. After that, however, it went downhill so fast. I could write a novel about how Leon's screwed us over, damaged our property, ignored our concerns, treated us rudely, blamed us for their mistakes, and provided us with a couch that was so cheaply put together that it broke the very first time someone sat on it. Our Leon's experience began with our initial purchase in early August 2013. It is now mid-November 2013 and we still aren't through with this nightmare of an experience...we still have to get reimbursed for the $1,000+ property damage they inflicted on us when attempting to deliver their garbage product. NEVER AGAIN. And I encourage Canada to stop shopping at this terrible company that makes itself out to be a family business and great Canadian success story, but behaves like a heartless corporation that swindles its customers.

Overpriced for seriously "under" quality furniture. We bought in October 2011 and barely use this set except when entertaining, and even then it's only gently used. The amount of scratches, dents on tabletop, rips in faux 'leather' seat covers, screws that won't stay in place is becoming hilarious (we'd rather laugh than cry about wasting our money shopping at Leon's). Never again...hell, yah!

Early this year i bought a recliner from leon's. After less then nine months i was told that the cushion needed to be replaced because the chair leaned to one side. They have to have it sent from the states, that was over a month ago now. Once it does finally get here i have to wait till they have someone local book an appointment to install it. Leon's " customer service" is nowhere to be seen. I have called to see when its going to get here and I'm told one date then another. After filing a complaint with the company i was told that the manager of the store would be contacting me......still waiting for that. I bought the chair in the first place because i have troubles with my back and when i did have it i couldn't use it and now I'm waiting and getting very little help from the company. The sales people were very nice and helpful but the company's customer service is ridiculous.

We bought a sofa for $1,000 in April 2012 and were sold a furniture warranty for $150 or 200 (or something) that would cover any tears or repairs the sofa would need for 5 yrs and guess what?? we believed the company. One year down the line, the sofa cushion's fabric just ripped on the slightest touch!!
I called the customer service and after 4 weeks of back and forth and the warranty guy coming over to take a pic of the cushion etc., i am told that the warranty doesnt cover the fabric parts of the sofa.. how convenient is that?? We were under the impression the entire sofa was covered... So much for buying from Leons. No more of them for us...

and then we discovered more rips on the sofa and all on the fabric parts.. the fabric quality is very cheap..

What a rip off!!

I bought 2 recliner sofas from Mississauga branch, after delivery I found that two recliners are not working. I called the branch for the sales rep, he put me thru to customer service, I was on hold for at least 15 mns, 5 people answered me asking the same questions, and finally they said a technician will call you tonight to come for investigation, 2 days passed by, no one calls, the sales rep is not answering my calls, customer care are so rude and has no clue. Over all very bad experience, never again. Too bad to buy new stuff, pay all this money and you end up with defected merchandise and no one even care to fix it.

I am not at all happy with the leather sofa set that I purchased at Leon's. The warranty is a hoax and so are the business strategies, very cut throat. My furniture turned out pathetic and my genuine complaints went to deaf ears. Extended warranty has no value and it means nothing to either the manufacture or Leon's sales staff. I have been complaining for the longest time and has made many trips to the store but no one seems to care. They are handling my complaint quite unprofessionally. The staff is rude as if they are doing me any favours. My bill has no value. Sales staff has snubbed me many times. I don't know what to do!

After ordering and paying for furniture at Leon's, I found out two weeks later that the order had been improperly placed. After six indepth calls to ascertain the delivery date of my furniture, I realized that the Leon's employees were simply telling me what I wanted to hear. Their sales department needs to take a course in ethics. Once they have one's money, this company doesn't care.
I still don't have my furniture.
It will eventually arrive. However, I'd never even stop by their store to use their toilet facilities.
They should be investigated by an objective consumer body.

DO NOT BUY FROM HERE
the sales person guaranteed that I would have all of my items in 2-4 weeks
this included, a complete bed, a chair, a dresser and a night stand with ALL of the parts required to assemble them. All was well until 4 weeks later after leaving them peacefully to do their jobs in peace. I have yet to receive my items. When contacted they said that the Items would take ANOTHER 2 weeks to arrive because they had failed to actually even place the orders for the items I had purchased. After 6 weeks of waiting for them to finally deliver the items the delivery truck finally arrived and I could not wait to be done with this store. Sadly enough a string of events caused them to have to take the box off of the headboard for the bed set I had purchased so that they could get it up the stairs in my home. After finally all done they then cleaned up after themselves which I thought was rather good of them at the time. It was not till later that I had discovered that the Necessary parts to actually assemble and hold the bed together were in the box with the headboard and the box they took with them to dispose of without even checking to see if there were any items inside I might need. So in short I am now having to wait another 2-4 weeks just to get the required parts to be able to assemble the bed.

It's ridiculous the type of service one receives after purchasing their crappy furniture - ordered a chair from them and was told 4-6 weeks for delivery which I accepted but here it is 6 weeks later and not one of those incompetent morons are able to give a Estimate Date of Arrival for their furniture - why have items displayed if its not available - first time shopping at Leon's and it will be the last - absolutely will be warning every Tom Dick & Harry NOT to shop here - DO NOT SHOP HERE - if you like pass the buck mentality then by all means run to this store BUT NEVER AGAIN!!! RUN FOR THE HILLS _ SERVICE SUCKS AND SO DO THE SALESMEN!!

Purchased above item from good old LEON's (NOT) and it was delivered damaged on June 7th, 2013, contacted a CSR the next day to advise them of the damages and requested a return of the items as the table mechanism was not working proper and the sodier on one of the tables legs had let go plus two of the chairs were defective. I was told they would not take it back, spoke to the manager and said NO to a return, NO to my money back and NO store credit, as they would have to sell the set as Clearance, no kidding!!! They offer to send out a technician to repair the table, to which I replied, then my table is no longer new. He was not/not very help and finally called me back saying they would send out a new table, well the delivery came , June 12th, 2013 with only a table top and two chairs, NO LEGS, hence I rejected the delivery, CRS arranged another deliver for today June 18th, 2013 and they showed up again with just the table top and NO LEGS, refused delivery again. Hence here a sit with a broken table and still waiting to hear back from CRS @ Head Office. What kind of Customer Service is this. I have been a Customer of LEON's in the past (thank god with no damages) and will no longer be a Customer in the FUTURE. Have advised my family and several friends to deal with LEON's, I would still like my MONEY BACK or at least a STORE CREDIT. What is the problem????????? Sincerely unsatisfied customer. Janet