The sump pump of the house I've bought wasn't working full tilt. With the melting snow and pending rain storm, the water level was dangerously high. I called Mike from Smart Plumbing and he showed up within an hour of my call!
He replaced the sump pump with a new and more powerful one, changed and re-routed the runoff piping. Problem solved!
I am most impressed with his concern for his customers. After diagnosing the problem, he was going to buy a new sump pump from the nearest Home Depot and install it. But he was concerned that there would be flooding while he was gone so he put in his own pump in the meantime. That's very considerate of him!
Home Depot ran out of the pump I wanted, and the one he bought was just as powerful but we both felt there was a design flaw with this pump (maybe that's why that pump wasn't sold out ). Mike was so experienced that he devised a way to work around that product design flaw. I am so glad he took his time to try out different ways of overcoming that flaw. That's a real pro who cares! Thanks Mike!