On Wall Solutions

Garage Design & Organization
307 Supertest Road, Unit 307 Toronto ON M3J 2M4
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62%

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Reviews for On Wall Solutions

Average customer rating:
8.1 10 (89 reviews)

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David S in North York
David S in North York
1 review Vaughan, ON
10/10

Walk in Closets

After researching closet companies, I decided to go with On Wall. They were quick to respond and came out to do a quote. Their pricing was very competitive. Their product is great and they did a splendid job. I am extremely happy with my closets. I do recommend this company.

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LB.TO in Toronto
LB.TO in Toronto
4 reviews Toronto, ON
7/10

Delay in Installation

Getting the quote from this company was easy. Ron came out to the house and was timely and organized.

However, we specifically asked if the work could be done before our move in date. It was a deal breaker for us that the closet installation be in place before moving day. We wouldn't have worked with them if they weren't able to meet our deadline.

Our install date was scheduled for a Friday. I called Tuesday to confirm the date. Yes- confirmed. I called Thursday morning to confirm. Yes - confirmed.

I received a call Thursday afternoon (literally three hours after my second confirmation call - I've been burnt by so many contractors now I know to call and confirm) saying that they wouldn't be coming on Friday.

They said it was due to improper delivery (or poor quality of delivery materials) and that they couldn't get it done before Saturday (our moving date).

I spent time on the phone with the secretary and then one of the owners. I'll give him credit - he spent a lot of time speaking to me about the issue. What upset me was that he kept blaming his supplier... and I kept reminding him that I was his customer, and he was the customer of the supplier. It matters to me that contractors take responsibility for their company. I'm not hiring the supplier; I'm hiring you.

Ultimately the owner sent his guys to install the closet on our moving day. Luckily they were almost done the install by the time we arrived at our new house with all of our stuff. That being said, emphasizing that he was paying his guys extra for working on a Saturday just to get our job done seemed a bit silly to me. That isn't my business as the customer. That is the cost of him doing his business and he should direct his agitation at his supplier for this extra cost.

They weren't able to finish the install (two drawers were missing); but they did come back and get this done within the week. I do like the finished product.

I'd recommend them. That being said, you may want to call and confirm at least three times.

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JS
JS
1 review Toronto, ON
0/10

Horrible quality, attention to detail and customer service.

When the product arrived the dimensions were off (from measurements they took), they tried to tell us to just keep it as nobody would be able to tell the difference. There were so many quality issues that they couldn't possibly fix them all. Dents, chips, peeling, scratched...They finally agreed to just remove the unit but not without damage to our wall that they refuse to pay. The owner doesn't return calls, failed to show up for an appointment and rarely returns e-mails. Completely unreliable. Horrible quality.

2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Caledon, ON
5/10

Garage Floor POLYUREA floor coating

I want to start off by saying the floor coating is excellant and looks Awsome. The problem I have is the Installation. The floor was not prepped properly. The installers left some small indents in the concrete and sealed right over them. I emailed them photos of the imperfection in the floor and they said they would come out to fix the defect. I complained on Sept 1/2014 and 3 months later I'm still waiting for them to come out and fix floor. Every email I send them they say they will keep me posted on a repair date. Sept 28 was the last email that I got from them and I have not heard back from them since then. I will give them 4 stars because I love the product but there costumer service is lacking.

1 of 1 people found this review helpful.
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Company Response

Hello, first of all we are very sorry for the luck of communication on our part. We had a new admin in the front desk and I can only assume things fell through the cracks. please email me directly at Ron@onwallsolutions.com and I will make sure it gets done next week. Thank you and on a positive note, i am very happy that you are happy with the floors.

ColbyK from North York
ColbyK from North York
1 review Vaughan, ON
10/10

Supplied & Installed Kitchen Pantry

Just returned home late last night to find the fellas/crew from ONWALL had visited over the weekend as promised...and delivered. Both my wife and I were anxious having the work done and crew over while she was alone with the kids. Needless to say, we were both paranoid for no reason. As for the pantry - fantastic! They even swept our floor. Our kitchen looks SO much better. Next up from ONWALL: CABINETS. Will report back!

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sloppymcb from Cobourg
sloppymcb from Cobourg
1 review Cobourg, ON
10/10

garage and closet organization

I have a family of 3 and we are all very active. We have a motorcycle , truck , car and a large two door garage. We also love sailing , skiing and have the largest dog in Ontario ( we think). As you can imagine our garage is half storage locker and and we are constantly rotating things in and out based on the season. We finally realized that we could be doing a lot more with our space and began looking into ways to utilize our space better. After searching on the web for a while we found onwall solutions and although we loved there stuff we did not know what we needed so Gav decided he would personally make the trip out to visit us and are ever glad he did. We are now able to fit everything into the garage and sort through things with ease. everything hangs or sits nicely in place and given on the season we can adapt it to whatever we need to get most often.
By the end of the project we decided that we should do something about the giant dog i mentioned before. We decided to build him his own closet. Now he has places to keep his food and toys, leashes and a bin for muddy towels. This keeps our living room looking like we actually live in it and its not the dogs room anymore. How ever he dose love his closet . Long story short this started off as me wanting to get more space for my bike and it turned into a solution for the whole house. They are very easy to work with and have great ideas. Even if you think you know what you want they can help you get the most out of it and give you hints to make it even better. I would suggest these guys to anyone. P.S my bike looks amazing on my newly finished floor . Thanks guys !!

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Alizastern123 from Richmond Hill
Alizastern123 from Richmond Hill
1 review Vaughan, ON
10/10

Closet organization

I bought a home with just a rod in my closet. Ron and Gav were great to work with. They not only sat me down to explain the work to be done but they were able to display what exactly was going to be done through 3D software. Work was clean and efficient and exactly to my standards and expectations.

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Shimon Westby from Toronto
Shimon Westby from Toronto
1 review Toronto, ON
10/10

Cabinets and Closets

I was originally referred to OnWall Solutions to compare their custom cabinet selection for my garage. From the start, it was clear that Ron and Gav knew exactly what we were trying to accomplish and were conscious of my space restrictions and budget. They brought several great options to us and the one we went with surpassed all our expectations in design, quality and ease of install.
It was fortunate that my wife brought up our interest in updating the closets upstairs - as the line purchased from OnWall was of the same quality material and modern style as units we'd been quoted significantly higher rates on from many local suppliers. The colour and fit were excellent, and was by far, one of the best value custom jobs we’ve received. We also got a ton of good ideas about other home transformation projects and it was appreciated to have a team that we could trust was looking out for our best interests more than just getting more business from us.

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yshachar from North York
yshachar from North York
1 review Orillia, ON
10/10

Garage storage, home workshop and bedroom cabinetry

I visited the OnWall solutions showroom and was very pleased with all the options and layouts that were presented. After this experience, a sales rep came to our family cottage, took measurements and within 2 days I was sent a comprehensive estimate, including multiple options for our closets, garage and workshop. The products are manufactured in North America, so the turn around was very quick. Within a few weeks the materials arrived on site, and the project was completed in a matter of days. The installers that arrived were polite, professional and very organized. They left the site as clean as they had found it! Along with that, the quality and workmanship was top notch, and as a result, we now have the home of our dreams!

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ron from Thornhill
ron from Thornhill
1 review Vaughan, ON
10/10

all garage renovation-cabinets, floors, panels

I hired Onwall Solutions to make my garage both a functional and a beautiful space and I was not disappointed.
They did amazing work with quality products and imaginative use of space and colour!
Keep up the amazing work Onwall Solutions!
thank you!
ron

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More about On Wall Solutions

We stand behind everything we sell and install. OnWall Solutions has earned respect and recognition amongst the top Canadian companies in the industry. We have earned our reputation with a commitment to premium products and outstanding service. And after 10 years of success, thousands of customers have experienced our innovation ...
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