9 year old LG fridge just wore out it's second compressor (warranty is at ten) Booked through the LG website on a Saturday, I received the call Monday from Southland. While booking, the agent informed me that LG has changed their compressors (since the last one) and that mine was still covered for parts. I would receive service next day and was given a two hour window.
Next day, the tech phoned at the start of the window to let me know he was running a little late and would be there in half hour (well within his time). He arrive, ready to go and quickly explained what he needed to do, the length of time it would take, suggested using the rear entrance (closer to the unit and to protect the carpets) and promptly got to work. He worked efficiently but not rushed - took his time to make certain the work was done. Unfortunately, the service board was not 100% compatible with the new compressor and would need to be replaced, but would function until one could be ordered, allowing the unit to be operational). CLeaned up and checked that the unit was operating properly, and then provided follow up information to check and test to make certain everything is working. More than happy with the service and could not asked for a friendlier or more efficient technician.