Rapid Stor

Moving & Storage
Mississauga ON L4T 1G1
Write a Review
Write a Review

Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

78%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Rapid Stor

Average customer rating:
8.2 10 (73 reviews)

Sort by

Rvd in Toronto
Rvd in Toronto
1 review Toronto, ON
10/10

Moving

I booked this company as I had a horrible experience else where. The rep. I spoke to responded to my calls and emails promptly and had a truck sent out to me at the last minute.
They moved my furniture with care. I would gladly use them again!

Approximate cost of services:
$565.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi RVD,
Thank you for the kind review! we hope to work with you again in the future!

Thanks,
Rapid Stor

Private User
Private User
Private User reviews Toronto, ON
0/10

Great at making promises, terrible at keeping them

CUSTOMERS BEWARE!

Rus was fantastic over email. Making fairly realistic promises about punctuality, advices offered, packing materials etc. Definitely made me feel super comfortable and felt like I had everything prepared for my move for a really good price.

The thing they say about don’t fall for things that seem too good to be true? This is it. I should have paid attention to the 0-1 star reviews in this forum.

They agreed to meet me at 10 AM since I had the service elevator booked... it’s 10:10 AM, I call Rus.. he asks me who I am and nervously laughs that he doesn’t know who is on shift for my move, and he’s ‘sure they will be there soon’ (even though he has no idea who the movers are). I ask him to please be by his phone for the next hour in case no one calls me and he assures me he will.

10:45 AM, I give him another call, half a second ring and he sends me to his mailbox. I call 3 more times, he kept cutting the phone. Lol.

Worst service ever (if you can even call it a service).

This company should not have the right to call themselves one.

Choose wisely folks!

Approximate cost of services:
$350.00
2 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hi Private User,
We are sorry that you have had this experience with our company. We would like to inform you that Rapid Stor is now under complete new ownership and management and we are working hard to rectify any issues that are still outstanding and within our control. Feel free to reach out should you have any questions.

Thanks,
Rapid Stor

PL Casey
PL Casey
1 review Toronto, ON
0/10

M4V1R2

Avoid ! This company has not responded at all after breaking in to shards a marble table top. The piece did not even make it off the moving truck. Mackenzie, the lead mover, forwarded a claim document to my email even as we peered in to the caverns of the truck at the detritus of that lovely tabletop. Then .…radio silence. Not even an acknowledgement of receiving the claim or any of the subsequent emails. And to be clear, the pay out for this destroyed piece would not cover the cost of a replacement. The liability rider on the landing page for this company is 60cents per pound to a maximum of $100.

Mackenzie, the lead mover, was punctual and hardworking. His coworker was lazy and sullen. The move was arranged on short notice, I paid cash with tip for the service and completed the insurance document and forwarded it 2 days later. There has never been an acknowledgement of any correspondence.

I used Tome Movers for my subsequent move out of the storage locker. Please contact them instead of these charlatans. The extra $50 I paid to Tome was the best money I spent .

Approximate cost of services:
$450.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Casey
We are sorry that you have had this experience with our company. We would like to inform you that Rapid Stor is now under complete new ownership and management as of April 1st, 2021 and we are working hard to rectify any issues that are still outstanding and within our control. Feel free to reach out should you have any questions.

Thanks,
Rapid Stor

Emily in Concord
Emily in Concord
0 reviews Toronto, ON
0/10

No refund and late, would not recommend

I was offered a 250$ refund as the movers broke my furniture, and then never received the refund & all my emails are getting ignored. My movers were 4 hours late too. Not a good moving experience!

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Emily
We are sorry that you have had this experience with our company. We would like to inform you that Rapid Stor is now under complete new ownership and management and we are working hard to rectify any issues that are still outstanding and within our control. Feel free to reach out should you have any questions.

Thanks,
Rapid Stor

Jen in Barrie
Jen in Barrie
1 review Barrie, ON
10/10

Great Service!

I have used this company twice and both times I had excellent service. Rus was quick to reply to me and I appreciated his customer service. Would 100% recommend to anyone who is looking for an affordable mover!

Approximate cost of services:
$380.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hey Jen, Thanks so much for the Review.

-Rapid Stor

Tianna in Toronto
Tianna in Toronto
0 reviews Mississauga, ON
9/10

Awesome

I'm very thankful to this moving company for being honest and professional. They came on time, with a clean truck, and had all their equipment ready for moving. The price was one of the fairest as well. i definitely recommend hiring them for all sorts of moves. Our 3 bedroom house was moved without a single scratch or damage. Super happy and thankful to Rus!

Approximate cost of services:
$1,350.00
Was this review helpful?
Pinkie in Toronto
Pinkie in Toronto
1 review Mississauga, ON
10/10

Affordable and Professional

I’m so happy with the work rapid stor did for me and my family last week. They moved a house without any damages and charged me as promised. Their truck arrived on time and was well prepared. I haven’t had any issues working with them, and if you’re looking for a reliable moving company, I think this is the place to go, because they will take care of you, and you will not get disappointed.

Approximate cost of services:
$1,250.00
Was this review helpful?
Private User
Private User
Private User reviews Mississauga, ON
10/10

Good moving company, affordable and good quality

I had a very great experience working with movers. They are polite and careful with my furniture. We were moving out of a 2 bedroom home, and had a lot stuff. However, nothing was damaged and movers charged us according to what had been agreed. I highly recommend Rapid Movers

Approximate cost of services:
$1,200.00
Was this review helpful?
Annegret in Thornhill
Annegret in Thornhill
0 reviews Markham, ON
0/10

fast, efficient, but broken and lost items, and ignoring calls and emails

Movers were fast and nice. But they broke two furniture items (an antique mirror, and a chair) and I am missing some very expensive things. I have sent several emails, and only got one response, calling them is also difficult to get ahold of the manager, and they claim to have sent a check in the mail for the broken items - that was about a month ago. They have not replied any calls or messages about there being no check- not even courtesy responses. So, not professional and starting to look sketchy.

Also- they first lost the chair that was broken, then found it, and were supposed to deliver it on a Thursday at noon, and someone left it on my doorstor on a Wednesday night- I live downtown, had someone not noticed and told me, it would have 100% been taken.

Approximate cost of services:
$1,500.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Annegret
We are sorry that you have had this experience with our company. We would like to inform you that Rapid Stor is now under complete new ownership and management and we are working hard to rectify any issues that are still outstanding and within our control. Feel free to reach out should you have any questions.

Thanks,
Rapid Stor

Disappointed Customer
Disappointed Customer
1 review Toronto, ON
0/10

WORST MOVING COMPANY EVER

They caused us thousands of damages to wooden furniture that were expensive and very well maintained. During the move, they wore no masks, were extremely rude, and placed our items in wrong places and boxes upside down. When I saw their truck at the end of the move, I realized that they had a loose ladder and other loose metal items that must have caused the damages to our wooden furniture. I've been trying for a long time to address these damages with them through emails and phone calls, but they haven't responded to anything. They were so unprofessional and the damages they caused is more than what we paid them.

Approximate cost of services:
$900.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi there,
We are sorry that you have had this experience with our company. We would like to inform you that Rapid Stor is now under complete new ownership and management and we are working hard to rectify any issues that are still outstanding and within our control. Feel free to reach out should you have any questions.

Thanks,
Rapid Stor

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rapid Stor

Rapid Stor is a FULL SERVICE moving and storage company that provides reliable movers at affordable rates. Our storage unit sizes vary and are temperature-controlled, clean, safe and secure. We offer rates that are all-inclusive and designed with your moving requirements in mind. Our all-inclusive rates at a glance: Moving- ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Moving & Storage pros in Old Toronto?