Reliance Home Comfort

Adam Walker came over within the time frame Reliance had booked him .He did his tune-up on the Furnace and Air Conditioner and gave me a sheet detailing everything that he had done. Adam was neat polite and efficient great job Reliance keep up the good work..

The contracted services of GO Heating saved me a lot of time. Dave in the office was in contact with me constantly on updates. Peter C. Doug D and Glen all installed a new hot water on demand in a very tight space with no problems. They all found and fixed problems that had plagued my house for years. On top of it, really really nice guys.

We woke up this morning to find our heat had shut off during the night. We called Reliance at 8:15 and their guy Rick 0861 was here by 10:30. He identified and fixed the problem (a wire in the thermostat). He also identified a problem with the fan motor, which was on the verge of failing due to a known problem with our model of furnace. He verified that he had time on his schedule, and that the part was locally available, and repaired the fan for us before it failed. The fan is now much quieter. Rick 0861 was a total professional, and explained everything to me very clearly. He was a pleasure to work with. I would give him my highest rating for his individual performance. I give Reliance as a company 4 out of 5 stars because their installation of our furnace has generated two service calls for shutdown heat within three years, although both are thankfully warrantied repairs. But it's okay if things go wrong because they fix it promptly and under warranty.

When me and my wife decided to change our very very old furnace and airconditioner we really need to do a research because of the cost involved. There are almost 10 different HVAC companies that came to the house assessed the situation. I was very hesitant to commit to any of them because we are staying in a townhouse with very strict regulations about everything that needs to be done. It should be according to the condo code. Every company gave their honest opinion about the installation, some of them are very unrealistic especially in the prices and installation process. That is when we really need to choose one among the 10 companies. Only one stood out from the rest, it was Reliance because of the professional approach made by Nima. Nima is very experienced and he has done installations in the past, so he was able to explain very well to us. Few days before the installation Nima was so kind to bring the installer, Ibrahim, over to my house and did the assessment. The installers came on time, laid the carpet down to preserve everything on their way. They were very careful and very professional and real expert. They worked fast and with precision. Real pro. They did the install in one day. The only hiccup was when the wireless thermostat was installed, and the system was tested. It did not operate the first time because of some issues. Ibrahim had to call somebody to assist, eventually everything worked out fine. The Redlink wireless controller was also not configured by the installer, but, Nima came over few days after and set it up. He also worked so hard to process my rebate. I highly recommend Reliance and of course Nima, a real expert and professional on his field. Thank you Nima, Ibrahim and his team for the work well done.

Water tank replaced by Josh Wessler 0985, so pleasantly surprised by this service. He rolls out the red carpet, changed the tank in 1-1/2 hour. Knowledge, polite and oh so efficient! Hapy

Oct 10. No hot water. Called Reliance for service and Daryl #2109 was here earlier than expected. He checked out the unit thoroughly and discovered problems not indicated by the codes on the controller which he fixed as well.
He commented on a slight gas smell when he came into the house and took time to check all the lines for leaks. Found a small seepage at a coupling in the main line coming in from the meter which he tightened and made sure was stopped before he would leave.
Excellent service
Thanks

Although it took three days to get a service tech, when my hot water tank sprang a leak and had to be replaced, Zac, employee number 2476, was here bright and early and had the tank replaced in no time at all. Thank you Zac.

My hot water tank started flooding the basement this past Wednesday and on Thursday the serviceman Joey D. showed up to save the day. He was able to assess the situation, explain what happened and able to replace the hot water tank within a few hours. He laid out runner mats from the front of the house to the back and wore boot covers to ensure the house stayed clean and was not damaged. Joey made a bad experience of a flood a little more palatable with his excellent service.

I was experiencing some hard time with no AC and no Hot water. Reliance sent Tech Joe and Saul who are from Flan Air came in and help me fixed the problem. Their service is highly recommended. And they really compromise for my time schedule.

I was very disappointed with the installers that arrived early Monday morning. The sales representative had informed me that the water heater would have to be moved to accommodate the installation; I told this to the guy working on the furnace before he started; but he responded that it was not necessary.
It took them the whole day to complete the project. At the end of the day I checked the new air conditioner and enquired if the air intake and exhaust pipe installation being side by side and only projecting 2” beyond the face of the brick was correct and was told that it was. I called Reliance and informed them that they had only provided a 1” furnace filter in lieu of the 5” filter we had purchased; and that they had left scuff marks on all the stair nosings when moving equipment in and out. The next day a Reliance serviceman Jeff #1023 showed up with just a replacement 5” filter. He informed me that the installers they sent were sub-contractors and that he would have to return with a helper to basically redo the job properly; but that they could not come back until Friday. The Reliance servicemen Jeff and Bill #1098 did a GREAT job rectifying the project, and in half the time. Before they left Bill asked me to come outside and see the changes he had to make to the air intake and exhaust pipes in order to bring them up to code. I am very pleased with the service I got from Reliance; it was unfortunate, however, that they sent incompetent men initially.