Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from Ellain
    Rating: 0 out of 5
    Review left on 20 Mar 2024

    Horrible Customer Service

    Installed 3 exterior doors by Brock. One door had some issues. Around 2023 July Brock said they will come and do the fix. Now it's March 2024 and I'm still waiting.

    Answer from pro:

    Ellain, we're sorry to hear your experience did not live up to the expectations we set for ourselves. If your concern is still outstanding, kindly submit a claim through our website by visiting brockwindows.com/warranty-coverage. We are committed to resolving this with you and we apologize for the inconveniences you've faced.

    Reply created 10 Apr 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 15 Mar 2024

    Whole house window replacement

    Had 25+ windows and patio door replaced 4 yrs ago. Had issue with a vinyl strip popping off patio door 2 yrs ago, took forever for them to replace it. Sept /23 same problem, have phoned, e mailed pics, still not fixed/replaced/resolved. TERRIBLE customer service, nothing but excuses, deceit. Product may have a great warranty but just try to get an issue fixed. Stay away, too big to care, just a money grabbing outfit.

    Answer from pro:

    Wendy, we are sorry to hear your experience did not live up to the expectations we set for ourselves. If your concern is still outstanding, kindly submit a claim through our website by visiting brockwindows.com/warranty-coverage or by emailing service@brockwindows.com. We are committed to resolving this with you and we apologize for the inconveniences you've faced.

    Reply created 10 Apr 2024
  • Review from Andrew Pothier
    Rating: 0 out of 5
    Review left on 29 Feb 2024

    Horrible Customer Service

    STAY AWAY! Would give zero stars if possible. Got brand new windows 2 years ago. One window wouldn't close properly and a bunch of our screens bow in at the edges so bugs can get in. Around Aug 2022 they said they'd replace window, and around Aug 2023 they said they'd replace screens. Window replacement delayed twice for "missing parts". Sent numerous emails and left voicemails to service department over the last few months and none have been returned.

    Answer from pro:

    Andrew, we are sorry to hear your experience did not live up to the expectations we set for ourselves. If your concern is still outstanding, kindly submit a claim through our website by visiting brockwindows.com/warranty-coverage. We are committed to resolving this with you and we apologize for the inconveniences you've faced.

    Reply created 10 Apr 2024
  • Review from Wendy Mcclymont
    Rating: 0 out of 5
    Review left on 17 Feb 2024

    Replacement Window

    Terrible company to deal with especially since they were acquired and fired all the staff. I have not had a resolution to a defective window installation despite repeated attempts to resolve this issue for the past YEAR. The window is paid in full. The window leaks with water pooling on the inside ledge. Save yourself aggravation. I do not recommend Brock. I will have to go to Better Business Bureau to get this resolved.

    Answer from pro:

    Wendy, we're sorry to hear your experience did not live up to the expectations we set for ourselves. If your concern is still outstanding, kindly submit a claim through our website by visiting brockwindows.com/warranty-coverage. We are committed to resolving this with you and we apologize for the inconveniences you've faced.

    Reply created 10 Apr 2024
  • Review from Rob
    Rating: 0 out of 5
    Review left on 9 Jan 2024

    Horrible Customer Service/Leaky windows

    First install of four windows was great. No complaints. Bought 5 more windows. 2 have been leaking, 1 consistently every time it rains. They have been out here a few times to fix. Windows still leaking. Horrible customer service. Cant get anyone on the phone. They never answer. No response to my email. Raining heavy today, I have gone through 5 towels drying up their mess. Lifetime warranty?!?! . Stand behind your product or close up shop!!!

    Answer from pro:

    Rob, we are sorry to hear of the concerns you're facing and would love to resolve this with you. Please feel free to submit a claim through our website at brockwindows.com/warranty-coverage so that we may look into this further.

    Reply created 10 Apr 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2023

    Front Door Installation

    Recently had my new front door installed & couldn't be more pleased. Although it took some time to get here, the quality of materials was worth the wait! Egor and his Team did an amazing job installing. Looks beautiful!! So happy with the choices Bill recommended for door and hardware. As a long time customer, Brock Windows and Doors never disappoint.

    Answer from pro:

    Maggie, thank you for the glowing feedback on your experience with our team. We appreciate you entrusting Brock with your home improvement projects and look forward to working with you again!

    Reply created 21 Dec 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2023

    Windows

    Attention to detail and client focused made this experience so worth the investment. No sales pressure - very open and transparent - we thought it would be months and it turned out to be weeks - I highly recommend this company and windows to anyone who is in the market for a great product and outstanding service

    Answer from pro:

    James, thank you for sharing your exceptional experience with us. We appreciate your recommendation immensely, and are thrilled to see you had an excellent experience from beginning to completion.

    Reply created 21 Dec 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 23 Nov 2023

    Amazing service and workmanship

    We had a new exterior door put in. Everything from sales to installation was fantastic. Vern is a great salesperson who was very patient with us while we picked out styles and colours over the course of a few weeks, and was not pushing the sale at all. IT was great to be in control of the process. Also, they had all the sample swatches in stock so it was great to be able to compare against our exterior brick and indoor trim. When the installation time came (which was actually ahead of the estimated lead time), everything was super smooth. The installers were very considerate of the existing trim and took time to put it back on carefully and with great detail. The exterior door itself was put in perfectly and took as long as was told to me it would take. We would definitely use Brock again and recommend them to others.

    Answer from pro:

    Thank you for choosing Brock Doors & Windows for your recent entry door replacement project! We are thrilled to see you had an exceptional experience with our entire team – we look forward to working with you again on any of your future window and door needs.

    Reply created 21 Dec 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 18 Nov 2023

    Windows and Doors

    We had such a great experience with this company! The sales rep that came to our home was so helpful, and did not pressure us at all like other companies tried to. The installers were professional, and our windows and doors look amazing! We couldnt be happier and we definitely recommend them!

    Answer from pro:

    Thank you for providing us with this lovely feedback. We're so happy to hear you had a no-pressure experience from beginning to completion. Home renovations can be a daunting undertaking, and it's exceptionally important to us that our clients feel informed and at ease with the process from end-to-end. We appreciate your recommendation immensely!

    Reply created 21 Dec 2023
  • Review from paul
    Rating: 0 out of 5
    Review left on 9 Nov 2023

    Worst Customer service

    Absolutely the worst warranty and customer service, I wish I wouldve listened to all the reviews. Theyll fight as hard as they can to get paid and then youre left to wonder when, how, where???? Ive been emailing them for over a month with no response. The last guy that was here was telling me how terrible things are at the company, do I recommend???? Strong hell no!!!!!!!

    Answer from pro:

    Paul, we understand your service appointment was scheduled for December 18. We apologize for any delays you encountered while awaiting your service appointment, as customer satisfaction is incredibly important to us. Should you have any additional questions that we can assist you with, please feel free to call us at 1-800-449-3808.

    Reply created 21 Dec 2023
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