Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 7 Nov 2023

    Window Replacement

    We had an excellent experience with Brock Windows and Doors! Very professional and our entire house of windows was replaced in 2 days. The windows look beautiful!

    Answer from pro:

    Thank you for providing us with this lovely feedback. We are so happy to hear you had an excellent experience with our team and that you're loving your new windows! We appreciate your review immensely.

    Reply created 8 Nov 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 27 Oct 2023

    Professional Workmanship

    From quotation to installation every step was professional and well communicated. The window and door are of great quality and i wouldnt hesitate to call them for more windows in the future.

    Answer from pro:

    Thank you for providing us with this 10-star feedback! We are thrilled to hear you had an exceptional experience with our team from consultation to installation. The team at Brock looks forward to the opportunity of working with you again.

    Reply created 8 Nov 2023
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 26 Oct 2023

    Warranty issue

    In April of 2022 we reached out to Brock Windows and Doors with regards to an issue with our sliding glass doors. The inside panel has built in blinds, which had shifted and creating marks in the inside of the glass. The blinds have taken the glazing off the glass. The doors were still under warranty at the time we reach out. Several weeks later a tech came to inspect the doors and agreed it was a warranty issue and the door needed to be replaced. After numerous phone calls and emails to Kimberly Beare Project Coordinator, which were either not responded to,or the same response that they were checking in with the manufacturer. It was not until something was posted on social media that they took my inquiry seriously and I received a response in March 2023, which they booked a tech to come out on March 27th,2023 with a replacement door. The tech showed up with the door, but was having issues with the installation of the door as it was not lining up. The coupler was taken off the old door and he tried putting in on the new door, in the process of this it was broken. The door was still not lining up and was not shutting without some effort. On April 13,2023 another tech came out to look at the door and noted on his report the coupler on both the old door and new door was damaged by the previous installer and on inspection of the new door it was noted the panel was made wrong it was crooked. A new door had to be ordered. We received an email from Kimberly on July 2nd 2023 saying they were working with the manufacture and would get back to us soon, the next email I received was on July 7th saying the new panel is being shipped and could we book an install date, I explained we were heading to the cottage and so I wanted to book something for early September. We then noticed that the other panel was also showing damage to the glazing and the blinds had broken inside, we were not able to open or close those blinds. An email was sent to Kimberly on July 15th 2023, she did not get back to us until July 28th asking for pictures, these along with a video were sent and Kimberly did acknowledge receipt of these. After we returned from the cottage I sent her an email letting her know we are back and could we please book an install date and I was asking for updates in regards to the other panel. This is where all communication STOPPED. We have tried emailing several times and now when I call Kimberly my calls are forwarded to another employee who refused to put me in contact with her. We have since found the email address of the Director of Operations, Olena Kotykowa. I emailed both Kimberly and Olena on October 4th and have not received any response. My husband has tried reaching out to Olena on Linkedin and again no response, also to note we have emailed Kimberly several times between July 28th 2023 to today.

    Answer from pro:

    Mrs. Recalis, we understand how frustrating this has been for you. We have been working in collaboration with our previous manufacturer to expedite this request to ensure your concerns are addressed to your full satisfaction since we initially touched base back in March. Unfortunately, we do not have control over their production times and we have encountered some difficulties along the way as you are aware. Our team will be touching base with you to provide an update on your service and our rectification plan.

    Reply created 26 Oct 2023
  • Review from Joanne Grant
    Rating: 4 out of 5
    Review left on 25 Oct 2023

    Windows

    Brock Windows arrived this morning by 8:00 a.m. ready to install my need windows. I only order 3 this time, as they were the largest three in the house. The guys did a great job installing the windows, making sure that all the old materials (installation, glue, wood) was removed evenly and then installed the new window. The first window was very heavy as it took three guys to lift it into place, and they struggled a bite, but nothing was broken. They workers cleaned up their mess and were able to leave within a reasonable time. 3:00 p.m. The sales representative was very helpful. As he assisted me in making the right choice for what I wanted in a window. Bill arrived on site just before the workers left for the day, making sure that everything was up to code, both company code and industrial code.

    Answer from pro:

    Joanne, thank you for sharing your feedback with us! We are happy to hear you had an excellent experience with the Brock team. We appreciate you entrusting us with your replacement window project, and we hope to have the opportunity of working with you again.

    Reply created 26 Oct 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 25 Oct 2023

    New windows

    We can't say enough about brock windows, Phill our sales associate was so helpfull right from the start. He kept in contact with us through every step. Kevin and valad are the installers we had and the attention to the little details, you would have thought it was their house. The job was to take 2 day and they were done in 2 days.

    Answer from pro:

    Thank you for the 10-star feedback on your recent window replacement project with Brock! We are thrilled to hear of the exceptional experience you had with Phil, as well as the installation team. We hope to have the opportunity of working with you again in the future.

    Reply created 26 Oct 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 25 Oct 2023

    Front doors

    The doors are beautiful and installation team was professional. Show room and Sales Representative was very helpful during process. Doors are solid to resist heating and cooling lose.

    Answer from pro:

    Thank you for sharing your experience with us! We're happy to hear you had an excellent experience with all teams involved in your home renovation journey and that you're finding the beauty and performance in your brand new entry doors. We hope to have the privilege of working with you again.

    Reply created 25 Oct 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2023

    Window replacement

    The professionalism and courtesy from all who were involved in the job was excellent. I would highly recommend this company to everyone who requires any replacement of any product that this company deals with.

    Answer from pro:

    Thank you for this wonderful feedback. We're happy to hear you had a great experience with our team – we appreciate your recommendation!

    Reply created 20 Oct 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Oct 2023

    Patio door supply and install

    I contacted Brock Windows to replace my patio door (sliding door). I was really impressed by the whole process from my first call up to the installation including the payments. It was by the book. The employees at Brock Windows are very professional and courteous. You enjoy doing business with them. The contactors who came to install the door were also very professional, helpful, clean, helpful, very attentive to details and the finish. I would definitely recommend this company.

    Answer from pro:

    GN, we appreciate you sharing your experience with us and would like to thank you for the 10-star feedback! We are glad you had a wonderful experience with every member of our team. Your recommendation of Brock means a great deal to our entire team.

    Reply created 13 Oct 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2023

    Terrific Job!

    I just had new windows installed by Brock Doors an Windows Ltd. The did a great job. My experience with this company was wonderful from start to finish. My sales rep Phil made great recommendations and I couldn't be more satisfied with the finished product. The installers were so efficient and accommodating and did a thorough clean up when finished. Thank you Christian and Videa (apologies for spelling). All in all, a terrific overall experience with the professionalism I received from this company. I would recommend them without hesitation. Linda

    Answer from pro:

    Linda, thank you for sharing your experience with us and for choosing Brock for your new window replacement project. We are so happy to hear you had an excellent experience with Phil and your installation crew. We appreciate your recommendation!

    Reply created 13 Oct 2023
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 0 out of 5
    Review left on 22 Sep 2023

    Run don’t walk away from

    Disorganized, incompetent, horrific customer service, expectations were never met. Windows/doors misplaced, arrived damaged, wrong glass installed. They were to drop off the correct glass NEVER happened. Sales rep Phil was inept. Excuse for everything was, we were bought out by Americans who only care about the bottom line. I suspect with this kind of customer service they wont need to worry about the bottom line as they will go broke shortly. Nancy Another month goes by and no glass, no response to our window and no Philip how can you defend him? Hes incompetent

    Answer from pro:

    Nancy, this feedback is particularly disheartening for us to receive. We acknowledge and sympathize with how mistakes can inconvenience your projects progression and how frustrating this would be for anyone. We would however like to politely disagree with the statements made regarding your sales representative. Phil is unreservedly passionate and dedicated to customer satisfaction – he takes immense pride in ensuring his clients have an exceptional experience, and always exercises everything within his power to ensure each and every project he undertakes goes smoothly. Mistakes do happen, and we apologize for any and all concerns that occurred throughout your project. We have extended your feedback to the appropriate parties to ensure any outstanding concerns are addressed promptly. Thank you, Brock Doors & Windows

    Reply created 13 Oct 2023
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