City Home Comfort

Rating: 4.7 out of 5

City Home Comfort reviews (214)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 12 Jun 2023

    Air conditioning

    My A/C unit needed attention and Shawn dispatched a technician who knew what he was doing and had the system running properly within 45 minutes. City Home Comfort stands behind their work and that's important for me.

    Answer from pro:

    Thank you for taking the time to share your positive experience with City Home Comfort. We're thrilled to hear that Shawn and our technical team were able to promptly address and resolve your A/C issue. It's our goal to provide fast and efficient service while ensuring your complete satisfaction. We certainly agree with you that standing behind our work is paramount. Our team is committed to delivering quality service, and we're glad that your experience reflected this. We appreciate your feedback and your business. Should you need further assistance, do not hesitate to contact us. Thanks again for choosing City Home Comfort.

    Reply created 14 Jun 2023
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 12 Jun 2023

    Replacing furnace and air conditioner

    ***UPDATE*** As you can see below CHC did reach out and I sent them the invoices I was charged by another company to repair CHC's mistakes - they said they would follow up with me after reviewing. It has been three weeks now and there has been no contact from them so I will take that as confirmation and affirmation of my review below. Worst company ever! **** Worst company ever. Never, ever use them. They installed our new furnace/heat pump incorrectly. They tried to fix it a couple of times with no success so then they (Shawn) totally ghosted us. Furnace was repeatedly shutting down and we had no heat in the middle of winter. CHC refused our calls. We had to work with Bosch ourselves - who were going to void our warranty because CHC made numerous mistakes - we had to hire new contractor to finally fix the issue. On top of the $14k we paid for the new installation, had to hand over $2k in other contractors to finally fix. Bosch has now flagged this company as a risk.

    Answer from pro:

    We sincerely apologize for the experience you had with our company. It is always our goal to provide high-quality installations and responsive customer service. We fell short of these goals in this situation and deeply regret any inconvenience this has caused you. Our team takes these matters seriously and we are taking immediate steps to address the issue you’ve reported. We are investigating the details surrounding your furnace/heat pump installation, and we will directly address your concerns with Shawn and any other personnel involved. We never intend to cause discomfort or additional expenses to our customers. We want to rectify this issue promptly. We are committed to making things right with you and to ensuring this situation doesn't happen in the future. Shawn will personally contact you to discuss the next steps and potential compensation for the additional costs you have incurred due to this issue. We would greatly appreciate another chance to show you the high standard of service we pride ourselves on. Thank you for bringing this to our attention. Your feedback is crucial in helping us to improve our services.

    Reply created 14 Jun 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 May 2023

    Replacement of furnace and water heater with heat pump technology

    Really great experience with City Home Comfort. We replaced our old gas furnace and gas-powered water heater with a hybrid heat pump and a heat pump water heater. Shawn answered all our questions and made the process very smooth. Chris and his team were really professional and did great work. They accommodated our request to move the water heater to a new spot so that it wouldn't take up so much space.

    Answer from pro:

    We are truly grateful for your feedback and are delighted to know that your experience with City Home Comfort met your expectations. It brings us great pleasure to learn that our team, especially Shawn and Chris, successfully guided you through replacing your old gas furnace and gas-powered water heater with a hybrid heat pump system, making the transition seamless. We strive to make sure our customers are happy with our work and the placement and layout of their equipment. Your feedback underscores our commitment to professionalism and the meticulous work we put into each project. Should you have any further requirements or inquiries, please don't hesitate to contact us. We're always ready to assist you with your home comfort needs. Once again, we appreciate your positive words and trust in choosing City Home Comfort.

    Reply created 14 Jun 2023
  • Review from Customer of City Home Comfort
    Rating: 5 out of 5
    Review left on 21 May 2023

    Combi Boiler and AC

    City Home Comfort replaced our very old boiler with a new combi boiler. Shawn in sales was very helpful and patient and helped us pick the right product for our home. The install led by Chris was very difficult given our house layout but the team was thorough, polite, knowledgeable and hardworking. The team also replaced our very old AC with a new 4 zone system. The team again did a fantastic job helping us pick the right units (Chris the owner even visited our site twice to assess) and the install was perfect, clean and our neighbors commented how great the team was. 10/10 recommend with zero concerns.

    Answer from pro:

    Your kind words and detailed feedback mean the world to us at City Home Comfort. We're thrilled to hear that Shawn and Chris were able to guide you through the selection process for your new combi boiler and 4-zone AC system and that our installation team met your expectations despite the challenges presented by your house layout. We take pride in our work's quality, thoroughness, and professionalism, and it is always rewarding to see these values appreciated. Additionally, your neighbours' compliments regarding our team's performance speak volumes about our commitment to leaving a positive impression on our clients and the community we serve. Your high recommendation is truly the best compliment we could receive. Please don't hesitate to get in touch should you have any further requirements or inquiries about your home comfort systems. We are always here to assist you. Once again, thank you for choosing City Home Comfort and for taking the time to share your experience.

    Reply created 14 Jun 2023
  • Review from Sandra Damiani
    Rating: 5 out of 5
    Review left on 9 May 2023

    New Furnace and Tankless water heater

    I have nothing but accolades for the sales, scheduling and installation of my new furnace and tankless water heater. The job was well discussed and documented by Shawn, who took much time to help me make my final decisions. Chris and crew were exceptional installers, listening to my preferences and making sure I was happy and informed every step of the way. Prices were extremely competitive - the best value/service by far. (I had received 5 quotes in total) City Home Comfort comes highly recommended.

    Answer from pro:

    We truly appreciate you taking the time to share such a detailed and positive review about your experience with City Home Comfort. It's wonderful to hear that Shawn was able to assist you in making the best decisions for your new furnace and tankless water heater, and that Chris and the rest of our team were attentive to your preferences throughout the installation process. Ensuring that our customers are well-informed, satisfied, and feel valued at each stage of the process is a primary goal for us. We're delighted to know that our competitive pricing and high-level service stood out among the other quotes you received. Your strong recommendation is the best affirmation of the service we strive to provide. Please don't hesitate to reach out if you have any future home comfort needs. We're always here to assist. Thank you once again for choosing City Home Comfort. We appreciate your business and your trust.

    Reply created 14 Jun 2023
  • Review from Kelley Stamm
    Rating: 5 out of 5
    Review left on 30 Apr 2023

    Heat Pump Installation

    I would definitely recommend City Home Comfort. Shawn was extremely informative and helpful during the quotation process, and the installers were prompt, courteous, and did a great job.

    Answer from pro:

    Thank you for sharing your positive experience with City Home Comfort. We are delighted to know that you found our services up to the mark. It's great to hear that Shawn was able to provide you with the necessary information and assistance during the quotation process. We pride ourselves on the professionalism and promptness of our installers, and we're glad that this reflected in your experience. Your recommendation means a lot to us and is a testament to our team's dedication to providing excellent service. Please feel free to reach out if you have any future requirements or inquiries about your home comfort systems. Thank you once again for choosing City Home Comfort and for your kind words.

    Reply created 14 Jun 2023
  • Review from Customer of City Home Comfort
    Rating: 5 out of 5
    Review left on 3 Apr 2023

    Heat pump and furnace installation

    Very satisfied with the purchase and installation of our new heat pump and furnace. Very professional installation. Shawn was thorough with his quote and Very detailed. Price was compatible and lower than other estimates for the same product. Financing was effortless with no interest for 9 months.

    Answer from pro:

    We sincerely appreciate your positive feedback about your experience with City Home Comfort. We are thrilled that you were satisfied with the purchase and installation of your new heat pump and furnace and that Shawn was thorough and detailed during the quotation process. Our goal is to ensure we provide the best value to our customers, and we're glad that our pricing was competitive compared to other estimates you received. It's also gratifying to know that our financing process met your expectations and made the purchase smoother. Your satisfaction is our utmost priority, and we're happy that our team's professionalism shone through during the installation. Should you have any more needs in the future or have any queries regarding your new systems, don't hesitate to get in touch with us. We're always here to help. Once again, thank you for choosing City Home Comfort and for your positive review.

    Reply created 14 Jun 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jan 2023

    Furnace service

    After purchasing a new furnace from City Home Comfort 2 years ago, I have wanted to maintain the warranty by getting quality maintenance. Shawn was superb in selling the unit, Zohaib was terrific in maintaining it! I would recommend this company wholeheartedly because true quality doesnt cost, it pays!

    Answer from pro:

    We appreciate your warm and positive review of your City Home Comfort experience. Ensuring your furnace's longevity and optimal performance through quality maintenance is crucial, and we're pleased to hear that Shawn and Zohaib have been instrumental in this aspect. Your words underline our team's commitment and dedication to ensuring our customers receive top-notch service. It's gratifying to know you recognize the value in the quality of our work, reinforcing our belief that true quality indeed pays off in the long run. Your heartfelt recommendation means the world to us. Should you need any further assistance or maintenance in the future, do not hesitate to reach out. We're here to serve you. Thank you for your continued trust in City Home Comfort.

    Reply created 14 Jun 2023
  • Review from Robert Uroda
    Rating: 5 out of 5
    Review left on 18 Jan 2023

    Brand new furnace and installation

    Shawn at City Home Comfort made it so easy to buy my new furnace with no pressure and there installation crew were professional and friendly. I would recommend this HVAC company to anyone I know.

    Answer from pro:

    Thank you for sharing your positive experience with City Home Comfort. We are delighted to hear that Shawn and our installation crew were able to provide you with a pressure-free and professional service when purchasing and installing your new furnace. We place great importance on maintaining a friendly, respectful, and efficient approach in all our customer interactions, and it's heartening to hear that this was reflected in your experience. Your recommendation is deeply appreciated and affirms the quality service we strive to deliver. If you have any more needs or inquiries in the future, please don't hesitate to get in touch with us. We are always ready to assist you. Thank you once again for choosing City Home Comfort and for your kind recommendation.

    Reply created 14 Jun 2023
  • Review from Deepali Dewan
    Rating: 4 out of 5
    Review left on 2 Jan 2023

    great technicians

    I have used City Home Comfort for years and found their technicians always knowledgable and reliable, especially Gracjean and Chris. Annalise on the phone has helped me navigate some crisis moments.

    Answer from pro:

    We truly appreciate your continued support and trust in City Home Comfort. Your feedback is very important to us. We're delighted that Gracjan, Chris, and Annalisa have consistently provided you with knowledgeable, reliable, and helpful service. Our team is committed to delivering the best possible experience to our customers, especially in moments of crisis, and it's wonderful to know that this has been your experience. Your positive feedback further motivates us to continue offering the high standard of service you've come to expect from us. Please do not hesitate to reach out for any future needs or questions. We're always here to assist you. Again, Thank you for being a valued customer and for your kind words.

    Reply created 14 Jun 2023