ANTA Plumbing

Rating: 4.8 out of 5

ANTA Plumbing reviews (409)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2015

    Faucet installation

    Client I have been trying to write a review regarding Richard Cho who did some work for us today. He was outstanding but I could not get the review sight to work after many tries. We just want the company to know what a great employee they have. We were very happy with him and his work. I will never use another company for our services other then Anta Plumbing because of this employee. Richard is overly professional.

    Answer from pro:

    Thank you Mike and thank you Karen! It seems like we have great employees, and they appreciate your trust. We try to find more professional and friendly plumbers, but for some reason it is very hard to find people like that out on the market. So instead of waiting for exceptional plumbers to come to us, we found another way - we create them! We educate them ourselves by putting them back to school, seminars, assigning them to difficult projects and placing the new plumbers with very experienced ones. Thank you for sharing your opinion with us, and your experience. Every detail is important. Please remember - to keep faucets in a great condition, the longer you want your softener in your basement. It will save all your expensive faucets and shower heads, your pipes will be free of sediments. Please take a couple minutes and read information about softeners. You are welcome to ask us on LiveChat or call our office for more details. With best regards, and wishing you a fresh cup of water every morning! Anta Plumbers with care!

    Reply created 27 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2015

    Unplug drain in the kitchen and redo drain pipes

    Richard Cho came on time, explained upfront all the details and options and did an outstanding job. He finished piping, checked thoroughly the drainage quality and left the place clean.

    Answer from pro:

    Thank you Dan! Looks like to us our plumbers make the trade seem better, more professional and more attractive for young people. We are happy to hear that from A to Z our presentation and quality was above and beyond. We believe explaining the problem and the solution is very important. This makes the problem source more understandable to the customer and can help the customer prevent this event from arising again in the future, because they of using the knowledge shared by our plumber. Education is the key to any success! We are proud to announce that another apprentice of our team has just become a licensed plumber recently. We have new carrier ready for any technicians who are willing to love the service, love customers and can be responsible for the work they do. Thank you for correcting our strategy by putting reviews on Homestars and making us understand what is wrong and what is right. Anta Team with care! Sorry, it is rainy today, but Monday will be +26C. Happy summer!

    Reply created 27 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2015

    Backwater, New Drain, New Water Line

    We were having backup issues so we called Anta. They had their supervisor Pavel here within a few hours. The next day we started major work. We had the old cleanouts taken out, replaced with new ones. We also opted for a backwater valve, as well as having the pipe burst done to replace our old clay sewer line with brand new PVC right to the city connection. Another issue we had was water pressure and a kinked water infeed. Pavel and the guys replaced the old 1/2" line with a new 3/4" using the torpedo. Both of the new lines (drain and water) were done with tunneling machines, so there was minimal disturbance to landscaping. A week later and you would never know someone was here doing major underground works. The crew was fantastic. Pavel is a great supervisor and was there to answer any questions we had and for the city inspections. He explained the process and the work very clearly so we knew exactly what was going and how they were going to do it. The workers are fantastic. We had Sergei and Bogdan here for a few days. They showed up bright and early on time every morning and even stayed very late one night to make sure everything was ready to go for the next morning. Those 2 guys were incredible. My neighbour was so impressed with their work ethic that he is now having work done at his place. If you want work done properly and on time and on budget, call Anta. I will be recommending them to anyone that asks about having this kind of work done. Sergei and Bogdan, thanks so much for all your hard work.

    Answer from pro:

    Dear Michael! We at Anta Plumbing would like to thank you for been absolutely the greatest customer, very friendly and very patient. Our jobs take long time to finish up and it is very hard to keep energy and great mood on a job site with no customer's support! Our guys every day were reporting the conditions of the project with commence that our client is so kind to them and patient. To make underground installation smooth we need to analyze the soil conditions, right equipment to use for this case specially and choose right techs to make perfect installation and on the same time right match with our clients. Bohdan is very shy technician, he can be quiet for hours and just work non stop, Sergei is vey strong (he has Olympic games behind his life experience). Technicians are very experienced with tones of different problems solved in the past. At night all our technicians are coming back to the office to take a shower and have a chat with supervisors and other crews to share the situations and difficulties they dealing with at the moment. We were all very concentrated at your project, even office, to coordinate utility cable locates, right time for Inspector's visits, additional attention to the CCTV inspection for the crew to make proper decision how to pull the new pipe underground and on the same time to not disturb any extra soil to keep landscaping as is (we know how expensive to make great landscaping and how many year it takes to grow perfect grass). Great project done and we wish this summer will be sunny and happy to all your family! Anta Team with care!

    Reply created 13 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jun 2015

    sump pump cleaning

    We had been calling around at other companies for a couple of weeks and had no success in getting someone over to help us with our sump pump issues. We called AnTa and they sent Richard over the same evening to do a cleaning and maintenance of our sump pump and pit. Richard is a gem! I cannot stress how much we appreciated his enthusiasm, knowledge and professionalism. He kept us informed every step of the way as to what he was doing and why it needed to be done, and imparted helpful knowledge to us that was far above and beyond the job at hand. It was clearly evident that he takes great pride in his work and is a perfectionist. We could not be more pleased with Richard and the admin team at AnTa, we had a hard time tracking down a reliable plumbing company and am extremely happy that we have a "go to" now for any future plumbing problems.

    Answer from pro:

    Thank you Paulina for your time to write feedback on our young plumber who is willing to bit many old plumbers with his knowledge and appreciation to work, he is very friendly and very honest person. It is a pleasure to deal with him at every day routine, he is always with his plumbing code book, his additional flyers to upgrade his skills and he is ready to accept new upcoming technology! We are very happy that not only us as a company but you as a customer found the same feeling. We put plumbers back to school to upgrade skills, to introduce themselves to better technics and be familiar with great quality equipment and materials. It makes difference in service quality, we can see this by feedbacks. As more we spent money on training and upgrades as more clients don't mind to write review, to call to the office and thank you for the service. Thank you Paulina for your choice! Anta Plumbers and our new stars with care!

    Reply created 10 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2015

    Water Main replacement

    Excellent work done to replace our water main. The AnTa team (Pavel, Bogden, Robby ) all worked extremely hard to minimize the disruption and provided excellent customer service. Thank you!

    Answer from pro:

    Thank you Carol for your feedback and appreciation! Robbie and Bogdan are the strong stable crew who does work under the sun and under the rain to keep customers up to their schedule and expectations. Water service is very popular service last couple years when people would like to upgrade the pipe to copper or increase the size to get more water to the house to use on the same time in a kitchen and in a shower with no yelling to householders:) City is running program now to switch lead pipes to copper and it make huge difference for them when private side is already a new pipe and not old and rusty lead pipe. All cooperation will bring us better city to live and better quality water to drink. We wish you fresh cup of water every morning to start your day full of energy and healthy feelings. Anta Team today with medical care! No-No-No, Plumbing with care:)

    Reply created 10 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2015

    Drain Replacement

    Anta Plumbing came in very quickly after we called them about an issue with our floor drain. When we used the kitchen there was water coming out of the floor drain in our laundry room. They did a camera inspection and determined that the line was blocked and had a lot of sediment so they did a power wash at first to further inspect the situation. Igor and Vasyl were sent in to do this job. After they washed it they found the cause of the problem and offered to replace the drain line from the problem to the main line for a reasonable price so we went with it. They were very efficient and very clean. Our laundry room is spotless even after all the excavating they did. Very impressive; I didn't think it was possible. I would highly recommend these guys for their professional work and timeliness.

    Answer from pro:

    Thank you Walter for your patience and appreciation. To work with kitchen drain pipes is getting more and more difficult. We still forget that all the oily products form our frying pans and pots are not the best friends to keep the lines clean and dry. Our strong recommendations - have paper towel beside the sink to absorb the oil first and ONLY after this proceed to dishwasher machine or hand washing stage. Sometimes as it happened with your house pipe was fully blocked by solid fat. Neither snake nor power flush were able to break the blockage. We did not have any other options as to cut the pipe and remove the portion of it. I wish to have an option to attach the picture to this feedback for you to see how the pipe looks inside after we cut it out. Feels like calcium, smells like sewer and no discharge space. Any time you need consultation please don't hesitate to call us, e-mail us, or LiveChat us:) With best regards, Anta Flushers!

    Reply created 10 Jun 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 29 May 2015

    plumbing

    pretty good work. I was happy with the professionalism and their ability to get the job done on time and with a reasonable price. I would recommend them to others.

    Answer from pro:

    Thank you James! So happy to hear your feedback and find out that you are fully satisfied by the Anta plumber's performance. It is very important to keep feedback to correct the mistakes and praise the great performers. When people work hard every day it is important to get some positive reviews, the underground job is full of stress, mud and unforeseen conditions like rivers and empty spots (?). When techs are back to the base the laundry room is full of cemented, muddy cloths. The only what brings the light to all of it is YOU! Our customer who had time to write couple words and tell plumbers thank you! We wish you to have gorgeous summer and great upcoming weekend. Summer is here and let's enjoy the best season in a year around. Anta Team with beautiful colours of summer!

    Reply created 10 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2015

    Blocked drain

    In this day and age of mediocre service and lackluster customer experience, Anta Plumbing is the shining beacon that all service based companies should aspire to their level of customer service! We had a drain that was blocked and after a few hours of struggling with it I decided to call Anta Plumbing. They did do work at our home a couple of years ago and it was good so, I called them for this service. They showed up exactly on time (can not begin to say how important that is). The technician immediately put on his protective slippers and proceeded to do the work. He was extremely knowledgeable and explained that the garburator contributed to the blocked pipes. After fixing the blockage he proceeded to clean up all his work and areas that had nothing to do with his service in the area under the sink. The fine attention to detail gets the +++ after the A! Great customer service, Very professional and courteous technicians. I would never entertain calling any one else. Thank you Eddy Stevens

    Answer from pro:

    I cant thank you enough for leaving this exceptional review. Eddy, you are right! it is very hard to find good customer service these days. A lot of customer service reps seem like they do not want to serve customers. Because of this, businesses tend to lose customers. The customers do not feel that great enjoyment factor when conversing with that particular customer service rep. But at Anta plumbing we try our best to provide great customer service to our customers. It is also very important to be on time, it shows the customer, that the company is committed to the job as well as professional. But on the contrary even when the technician is running a bit behind it is good to have that certainty that the company still has you in mind and that your not forgotten. It feels good when a company takes that extra time to make sure your taken care of and that a call is made advising you of the delay. We love when our technicians are knowledgeable and know what they are doing. Nobody wants someone who presents to be professional but has no clue about what to do when it comes to performance of the work. Thank you Eddy again for displaying your extreme pleasure with your Anta plumbing services and we look forward to continue doing business with you. HAVE A WONDERFUL SUMMER!!! The Anta Team.

    Reply created 2 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 May 2015

    Water service upgrade line

    Anta Plumbing upgraded my water service line. I am so happy with their work. They are a hard working and honest company. They provided quality work and worked non-stop until the job was done. I am especially happy with Yuriy Kachur and Bogdan. I recommend this company, their service is great!

    Answer from pro:

    Thank you Selim for your cooperation with us! This days Utility Cable locates are behind their schedule to mark underground lines, cables as BELL, Rogers, Gas, Water lines, street lights. PanAm Games took all energy out of this service companies, a lot of construction and renovations must be done to accept the guests and sportsmen. We have to wait now days to make sure that we can excavate safely and will not damage any underground cables. We wish to have each and every customer like you! To make our workmanship great we need you as a customer as well! We will not be able to perform "A+" job if will not have cooperation from you, our jobs are massive and we need customers to be with us in touch to make every point right and clear. We fix our mistakes, we get e-mails, phone calls - everything just because of cooperation with homeowners! Today is Victoria day and we try to make this country even more stronger by developing industry, bringing new technology to make every day easier and happier to every person in our community! We wish you and your family great long weekend and don't forget about fireworks today to spent time with your friends and relatives - this is for what we work and suffer in a every day routine! Enjoy the new water lines and we are here 24/7 to assist you with plumbing and drain question. With best regards, Anta Team

    Reply created 18 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2015

    Fixed banging pipes and laundry sink hookup/install

    This is my first home, and having violently banging pipes every time you go to wash your laundry is very unsettling. I called Anta Plumbing because they were the only ones to openly state that they are fully licensed and insured. And even when I asked questions in regards to that before booking a service call, they answered them without hesitation and were able to satisfy my skeptical nature. The serviceman (Edi) arrived on time, was extremely professional, friendly, and helpful. After I explained the problem, and showed him what was wrong, he provided me with information about my problem and why it was occurring. He explained how he was going to fix the issue, and even pointed out and explained some of the things done incorrectly by a previous contractor which he was going to fix to make it correct. He was polite, and asked me to turn on or off the faucets in my house so that he could test his work. Which I was happy to do for the sake of ensuring everything was water tight. In terms of price, I think it was fair for the amount of hours he was there and the work done. Although I have zero experiences to compare this to. Overall Edi did a great job, was fast to diagnose the problem, explained everything well, and fixed the problem in a timely manner. Now when people ask me if I know of any good plumbing companies, I can finally recommend that they go with Anta Plumbing.

    Answer from pro:

    Darren we thank you for your review and we are very happy that we could help you with your problem. The pipe banging you were experiencing is called water hammer. Water hammer commonly occurs when a valve closes suddenly at an end of a pipeline system, and a pressure wave multiplies within the pipe. It is also called hydraulic shock. This can cause major problems such as the banging pipes you were experiencing as a result of vibrations which can also result in pipes collapsing. We are very happy that we were able to relieve you from this noisy nightmare. We want to make sure you stay in your house for as long as you can without horrible plumbing issues getting in the way of you enjoying your home. Edi is wonderful technician and his professionalism has been noticed through his work and his recommendations to his customers. We thank you for your wonderful review and for being an Anta Plumbing customer. We look forward to helping you with your future plumbing dilemmas and we are here for you 24 hours a day 7 days a week. The Anta Team

    Reply created 13 May 2015