Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 14 timesBest of 2021winner 14 times

Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (3103 reviews)

Sort by

Debbi and Leo (Guelph)
Debbi and Leo (Guelph)
1 review Guelph, ON
10/10

Windows and door install

As usual we were extremely impressed with both the work and workers who completed the work. They were excellent! I could not get over how quick they were, I was also impressed with how they tidy up after they are done. I have had work done before and never have the workers ensured everything is tidied up and taken away.

The door looks wonderful and numerous people have commented on how good it looks. We are very, very pleased, I would recommend your company to everyone, and if ever I needed any work done I would call you.

Thank You
Debbi & Leo Kelly

Was this review helpful?
Steve, Lindsay
Steve, Lindsay
1 review Lindsay, ON
10/10

window replacement

I had windows done by Fm Industries, we were so impressed with the noise reduction (I work nights) the insall went great and looks great we would recommend FM windows & doors to anybody

Was this review helpful?
marilyn in milton
marilyn in milton
2 reviews Milton, ON
7/10

window replacement

We had used FM to replace most of our windows on the main floor about 6 years ago. The only window we did not replace was the front bay window. We called them up this fall and they installed the window and made the front of the house look great by installing siding around the bay window.

1 of 1 people found this review helpful.
Was this review helpful?
Rhonda
Rhonda
3 reviews Richmond Hill, ON
10/10

Windows

I had approx. 12 windows replaced at my house this past summer the installer came to remeasure recheck and check to make sure all everything was acuate. He mentioned a new color would look great with my brick color with is something I would not of picked. The windows look great and I am very happy with the whole experience.

Was this review helpful?
dundas
dundas
1 review Dundas, ON
0/10

Window replacement

We replaced all windows and doors in our home and were completely dissatisfied with the salesman, the install, the company as a whole. It took approx. 10 months to complete the job, the salesman screwed up all the measurements, ordered the wrong windows and doors in some cases and the final install of our front door was sub par. They also never paid their installer after all was said and done.

8 of 8 people found this review helpful.
Was this review helpful?
Bonnie C. in Toronto
Bonnie C. in Toronto
1 review Beamsville, ON
9/10

home windows

Great clean up, slow to get started but once they got going I was very happy with the workmanship. I would recommend them to others as the look was great, updated the house and will be great for re-sale value. Looking forward to having them do my back windows next, once these are paid for!!

Was this review helpful?
TV, Whitby
TV, Whitby
1 review Whitby, ON
10/10

window installation

FM Windows had been recommended to me by a business acquaintance who was really pleased with the work he had done by this company. I called FM for a quote. The manager who came to my home really knew his stuff, put me at ease and was not at all high-pressure, and the price was very competitive, so I felt very comfortable in signing a contract. The windows were ready and installed within the time frame the manager had promised. The installers were highly professional and friendly, and I have nothing but good things to say about my whole experience in dealing with this company.

Was this review helpful?
Bob Lindsay
Bob Lindsay
1 review Bobcaygeon, ON
10/10

replace old windows

From the first meeting I was very impressed with the level of knowledge and expertise the salesperson had. The installers were excellent and very efficient at their job, follow up was done after to installation to make sure I was pleased with the job. I would highly recommend this company to anyone without hesitation

Was this review helpful?
Olex in Mississauga
Olex in Mississauga
1 review Mississauga, ON
0/10

Windows and door replacement

We were charmed by the artistic salesman and reasonable pricing. Unfortunately, the salesman happened to be a very unorganized and hard to reach person as we could learn it about him later on. Massages left in his personal voice mail could be returned only after a call to the main office. The delivery was delayed by almost 4 months. Windows installation was lousy: not plumb, yellow foam sprayed on the black roof shingles and the outside brick walls, drywall ripped around the windows – the room walls had to be repaired and repainted on our own expense. The FM Industries installers used MDF to frame the windows, not wood. We received much unexpected reaction from the main office when complained about the deficiencies. The person who seemed to be the owner of the company demanded a full payment immediately and threatened to pull out the workers if we do not comply. At that moment the front door was removed and the replacement one had yet to be installed. When we refused to pay in full until everything is completed according to our contract the installers just walked away and we were left to deal with the front door installation ourselves. Fortunately, it was early afternoon and we managed to hire a contractor to finish the job the same day. A week later we negotiated a price reduction with the tough owner, which yet with the added costs for room renovation and the front door installation resulted in $600 more than we originally signed off to spend on the windows and front door replacement. Last week I called the FM Windows to order replacement weather stripping. It deteriorated rather quickly within a 4 months period. I had to talk to the owner once again and had to listen to a very abrasive lecture on how big a full I am expecting that the company will honor their lifetime warranty after the contract was short paid. The gentleman hung up on me without giving a chance to reason. We have read and also heard several times from the salesman that the company has been in business in Canada for 30 years. Somehow it does not feel as Canadian business at all except for the first encounter with the salesman.

11 of 11 people found this review helpful.
Was this review helpful?
Company Response

This customer has neglected to pay his account in full. He owes FM Industries $1400.00 which has caused us to invalidate his warranty. His complaint to the BBB was dismissed because of the same, and we simply cannot honour our warranty if the services are not paid for.

Upon receipt of the balance owing, we will reinstate his warranty and rectify any ligitement complaints immediately.

Linda Bellisario
Customer Service Supervisor
FMI HEAD OFFICE

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.