Whirlpool Canada

Our company purchased three whirlpool fridges, one fridge stopped working after a couple months. now seven service calls cancelled and still no service from whirlpool, word of warning, never buy a Whirlpool Product!

In June, had problems with this machine. it took over 1 month to have it repaired through Whirlpool Canada. having problems since o4 Sept now. A tech will come out and access what is wrong. If they need to order parts; which they almost always do; that will take another week. Whirlpool Canada can apologize as many times as they want for our inconvienence, but it does not change the fact that we will be out of a machine for a minimum of 3 weeks.

this machine is not even 8 months old and yet, they will not replace this machine.

I will never purchase a whirlpool washing machine ever again. It's not 4 years old and its done. I hired a service rep last week expecting a small repair ... was told everything is shot.. from the bearings, to the lid lock etc etc etc
My last washer, NOT a whirlpool, lasted 15 years!!!! Stay away from whirlpool washers.

I purchased an Amana washing machine and it is less then a year old, whirlpool manages the service for this machine. First of all the machine sucks! I've had 2 techs and 4 service so far and again, less then a year old. The tech camp out on July 9 and was so rude I called in the same day to conplain. It's the 21st and still no follow up from whirlpool so I call in to find out that 2 of the parts are in back order. Today July 25th, I call again and now I'm being told that I have to wait another 5 business days. When asked who would follow up with me I was informed no one. They cannot tell me what my options will be and can do nothing for me. Doesn't make me want to purchase an extended warranty.

Well August 18th and still no washer or dryer now! They decided to replace my washer, made me pay 200.00 extra but at this point I don't care. Plus icing on the cake, had to buy a new dryer cause mine are stacked and they could not give me a washer that fit my existing dryer. In total spent 900+ for something that was under warrenty. Took 3 different delivery companies, 4 days off work and very rude employees who do not listen to you.

PLEASE save yourself the hasle, buy from sears, get a warrenty and never purchase from whirlpool. I wanted to escalate my issue to head office, there is no one there. It's an answering machine that hangs up on you. Read everyone's opinion of this company, and don't buy whirlpool. You'll regret it like me and now I'm over 3000.00 in the hole

I don't normally write scathing online reviews, but this one takes the cake. Whirlpool used a company called "Toronto Appliances Service". Since it's difficult to delineate which company is responsible for certain mistakes, I will simply outline my bad experiences. Overall, there were five things they did which were very costly to me and annoying:

1. I called Whirlpool Canada when my out-of-warranty Whirlpool washing machine leaked. The Whirlpool rep said he'd send over a repairman to diagnose the problem (and quoted me the associated fees). The Whirlpool rep also told me I would be called and told a more specific time about when the repairman would arrive. This did not happen. Instead, a Toronto Appliances Service repairman arrived without advance notice AND, furthermore, I was billed for the time he waited for me to arrange entry into my home.

2. The Toronto Appliances Service repairman (who in fairness I acknowledge came across as both professional and pleasant) diagnosed the problem as a leaky "bellow". He also informed me in writing that the pump worked fine (this becomes relevant later). He quoted me about $457.65 to fix the washing machine. I agreed. The repairman installed a replacement "bellow" a couple weeks later and said he tested the machine and it worked fine. I accordingly paid him that money and he left my home. That same day, and the *VERY FIRST TIME* I used the washing machine after paying, the washing machine filled with water and shut off. I could not even remove my clothes. Toronto Appliances Services returned, and this time diagnosed several problems, including a faulty pump (which recall had been been diagnosed as "working fine"). The revised repair cost far exceeded the cost of the washing machine. When I complained to Toronto Appliances Services about the $457.65 bill, I was told to take it up with Whirlpool Canada.

I called Whirlpool Canada and spoke with a manger, who offered 1) to sell me a replacement Whirlpool washing machine at a wholesale rate, and 2) to refund half of the $457.65 bill. I thought this sounded like a fair compromise, so I accepted. If Whirlpool had delivered on this offer, I would have left a satisfied and repeat Whirlpool customer. Instead, they did not deliver on either component of this offer. Here's what happened:

3. Re the wholesale rate: Upon being transferred to the person assigned to provide me with a washer at a wholesale rate, I was informed that none of the available Whirlpool washers were compatible with my dryer (I live in a condo where space considerations require a washing machine to be stacked below the dryer using what is known as a "stacking kit"). Apparently the current Whirlpool stacking kits are all completely incompatible with what is just a three year old Whirlpool model. There are no adapters. In my view, either Whirlpool has made a deliberate business decision that everyone with an irreparable stackable washer or dryer will have to replace BOTH, or they simply don't care enough about their customers to investigate or design a solution. Either way, the Whirlpool customer ends up having to pay twice as much (and the impact on our landfills are twice as much too).

4. Re the cheque: Recall the manager promised to mail me a cheque refunding half the amount I paid ($228.82). That promise was on April 19, 2016. The words used by one Whirlpool rep that day were, "I can see on my system the cheque is already in the mail". Today is June 2, 2016, and I still have not received the cheque.

5. I called Whirlpool a couple weeks ago to inquire about the cheque. The person I spoke to was unapologetic, and even had the audacity to say that the Whirlpool rep who I had spoken to on April 19 was "accurate" when she said the cheque was "already in the mail", because what that phrase really means is that a process (internal to Whirlpool to send me the cheque) had been initiated. This rep denied my request to be transferred to a manager, and basically said I needed to wait longer.

Our Whirlpool washer's broken after less than 2 years of use. Called them for repair and they didn't show up in the time range that they promised to come which was 4 hours. After waiting for almost 7 hours, he showed up. No apology or whatsoever. He kept blaming the big leak on the type of laundry soap and the amount of the soap we use and the way we clean etc., which turned out to be irrelevant to the cause in the end. 15 min of inspection after waiting for 7 hours we're charged fully. And what he concluded is that he can't fix it. It's better to buy a new Whirlpool washer which is more than $1000. That's how they do their business. Both their product and service are so rusty. NEVER go with Whirlpool. You're paying $$$$ only to get big stress.

We had purchased a Whirlpool dishwasher and it didn't drain a few times but my husband was able to fix. Then finally 4 months after purchase, the pump stopped working. I called Whirlpool and advised of problem. They took my info and advised a tech in our area would contact us between 24-48 hours to set appt. Within hours, the tech called and came to our residence the same day with replacement part. Found the problem was a chip off a dish had gotten into the pump and broke off a tooth. All fixed, no charge, excellent service!!!

This review is for the Whirlpool Parts (http://www.whirlpoolparts.ca/POL/index). Leaving aside the stove's lack of durability, the part purchase process, which should have posed no problems, was fiasco. Five days after ordering I called to inquire about the status of the order. I was told that the order was shipped and given a track number. Later I used the track number but it returned no results. In another call a couple of days later I was told that the order was shipped but lost (!). You'd think that $29.9 paid for shipping would provide reliable courier mail, but... pparently not. The funny thing is that when I requested a refund, the agent tried to convince me to re-submit the order by saying that "if it happened once it won't necessarily happen twice”. Right; as if after not being able to use the appliance for more than a week, I’d like to test that hypothesis.

We own a Cabrio Washer and Dryer. We have owned a number of different brands of washers and dryers over the years ( 4 children) Never have we been so disssatisfied with a product such as we are with the Cabrio. The washer method of barely filllig the tub up with water leaves half the clothes unwashed unless one puts it to the bulk cycle, then the tub gets filled right to the top with water. If one is not careful in how the laudry is placed in the tub, on the spin cycle the tub willl not be balanced causing the frum to bang against the wall of the washing machine.
The dryer is a nightmare too. The clothes get bunched up in the back of the drum on spinning causing only a portion of the clothes to dry, it will take up to 2 hours to dry a small amount of clothes, unless one is dilegent about constantly moving the clothes around as they spin. DO NOT BUY THIS PRODUCT YOU WILL BE VERY UNHAPPY>

Called an appliance repair store to have some one come out to repair my 2 year old Whirlpool dryer. They had Whirlpool send out a technician.. The tech was at my home for 5 minutes. He told me I needed a dryer kit and that my duct work needed to be cleaned.
He could come back with the kit. I called Whirlpool's parts distributor and was told that there was no dryer kit available for my model. Thus I called a different repair shop and they came with all the rollers and a belt that could be required as per the original techs analysis.. All the parts were installed and the problem still existed. This tech couldn't figure out the problem either.... No Charge but Whirlpool's original Contractor was paid by them and they sent a collection agency after me for the service call.
I shouldn't have to pay for a service call to repair my dryer if the diagnosis was wrong and the repair didn't happen! Their customer service is the WORST I have ever experienced as a consumer. This is my second night mare with them. First time was a top of the line KItchen Aid Stove top. I didn't know that Whirlpool owns them along with numerous other brands.... BUYER BEWARE!