Trans Global Services

Appliance Repair
Edmonton AB T5M3Y6
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Trans Global Services
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Reviews for Trans Global Services

Average customer rating:
1 10 (132 reviews)

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Ed in Toronto
Ed in Toronto
1 review TORONTO, ON
0/10

Incompetent Tech

I bought 2 Garrisons 5 in 1 home comfort systems but the heating does not work, it says it should heat up to 90 degrees, but doesn't do even half that. they sent someone to check them and he said he couldn't do anything to fix them.

I called several times and was told he had not sent any report back, I demanded that they tell me to send the report, and then he told them there was nothing wrong with the units, so I told them because he couldn't fix them doesn't mean there is nothing wrong with the units and I asked that a different tech be sent to check them, but they said they would send the same tech who already told me he couldn't fix them to check them again, and if he said he couldn't fix them again, I would have to pay. I told them that is nonsense and they should send a different tech, but they said no.

It would be absolutely foolish to have him come back and then tell them he can't fix the units again and then have Trans Global demand money from me. Their customer service stinks.

Approximate cost of services:
$1,300.00
1 of 1 people found this review helpful.
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Company Response

We would like to look into your concern further. Please contact us at 1-866-930-6209 or email your contact information to customerservice@transglobalservice.com.
Thank you
TransGlobal Service

Shelly Puff in Regina
Shelly Puff in Regina
1 review Regina, SK
0/10

Samsung Washer

Well the sales agent just called me back to say that it will be a week until they can fix it. I asked her if she was aware of the bad reviews their company has and she hung up on me! Between the 2 incidents and the cost of the warranty I have spent enough money to buy a brand new machine! All the comments at the end saying please contact us...to what do nothing??

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Company Response

We would like to look into your concern further. Please contact us at 1-866-930-6209 or email your contact information to customerservice@transglobalservice.com.
Thank you
TransGlobal Service

Jane Bakewell in Chilliwack
Jane Bakewell in Chilliwack
1 review CHILLIWACK, BC
0/10

TO REPAIR A DISHWASHER

I BOUGHT THE WARRENTY AT THE BRICK AND I GET TRANSGLOBAL 6 TIMES IN MY HOUSE TRYING TO REPAIR IT, THEY HAVE NOT AND NOW AFTER ONE OF THEIR ENGINEERS (REPAIRMAN) HAS ABUSED ME THEY ARE NOT COMING BACK TO SERIVE MY DISHWASHER AND WILL ONLY GIVE ME SOME OF MY WARRENTY BACK. I AM NOW FORCED TO BUY A NEW DISHWASHER SOMEWHERE ELSE BECAUSE THEY DO NOT SERVICE THE PEOPLE ONLY THE MACHINES UNTIL THEY RUN OUT OF THE PARTS.
HAD THE MOTOR EVEN REPLACED, ITS A LEMON AND THEY DON'T LISTEN OR CARE NEVER BUY FROM THE CHEAP BRICK.

Approximate cost of services:
$300.00
What could this company do to improve their services?
SERVICE THE CUSTOMER, REPLACE ANS STOP REPAIRING AFTER YOU HAVE A TECH IN A HOME 6 TIMES
Any advice to offer fellow homeowners facing a similar project?
DO NOT USE THE BRICK, THEY USE TRANSGLOBAL TO SERVICE YOU AFTER YOU PRUCHASE THE PRODUCT THERE IS NO MORE SERVICE THROUGH THE BRICK
1 of 1 people found this review helpful.
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Company Response

We would like to look into your concern further. Please contact us at 1-866-930-6209 or email your contact information to customerservice@transglobalservice.com.
Thank you
TransGlobal Service

Adam zielonka in North york
Adam zielonka in North york
1 review NORTH YORK, ON
0/10

LG Front Load Washer & Dryer (WM3677HW)

The worst service i have ever experienced. Techncian is not capable of fixing the machine having parts on hand, instead he caused further damage to my washer, in effect of his negligence all the water from my washer drained onto my hardwood floor and caused exesive water damage)

Customer service told me to call my home insurance because they are not responsible for the actions of their stupid technitians.

Good Job TrandGlobal Services. if you want your house damaged pay for your extended warranty at The Brick !

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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Company Response

We would like to look into your concern further. Please contact us at 1-866-930-6209 or email your contact information to customerservice@transglobalservice.com.
Thank you
TransGlobal Service

Munch
Munch
1 review ST JEAN BAPTISTE, MB
0/10

dishwasher

i bought a dishwasher from the brick in 08 with extented warrenty which i was told it had in home service,all good.2011 dishwasher not cleaning glasses so i look at dishwasher and me lil ol me new what was wrong with this unit.The inlet rubber for top rack was cracked and pieces missing so top rack was not sitting in the inlet properly and not sealing water pressure to spin upper arm thus not cleaning the inside of glasses or anything in top rack.The soap dispencer would not empty completly and it was all cruded around it and on its way down to bottom of dishwasher with soap residue(its stainless inside it should be clean inside)it was so obviuos.
This is where it gets good,i phone 800 360 2742 explain what wrong they say we will get back to you,2 days go by nothing so i phone again it took her an other day to get back,then she tell me im to far out of winnipeg to send Technician(technician ya rite)she Says i have to bring it in.Ok no problem.I bring it in 1065 St james ST WPG MB.I try to explain what wrong to person at service desk and he can't fig what code to use for work order and he just used code 052100 not cleaning completely and that how they gave that to TranGloble.Mar 21 i get a phone call NOT from someone working there but it's an answering machine telling me my dishwasher is ready for pick up(thats BS)Ok on the 22 i go there to pick it up and all this is 200 kms a trip,i get ther look at work order an it says 055000 no fault and i said your wrong and proceeded to explain to Dave from Transgloble what was wrong and of course John the tech not here that day so dave said he would take it back and re do a work order.
I phoned Kim from transgloble on the 22nd and tell her about them not fixing dish washer she say oooh yes i will look after you and monitor this issue closely and asked for my phone # and may be the tech could phone me and ask me lil ol me what is wrong.I don't hear from her till march 29 only because i phoned and she said i will email tech and i said no more emailing tech i want to speak to manager.Here come Meagan the manager, she says i will talk to John the tech.2hours later i get a phone call from John himself and says "Whats wrong with you dishwasher".lol i had to explain to tech what was wrong.30 minutes later he phones me back and tells me my dishwasher ready to picked up he said they changed that rubber seal and put a new rack in.18 days and three trips in WPG 600 kms later i got my dishwasher BUT now because i bought extented warrenty i want to get re embursed for my gas to bring this diswasher in WPG which was suppose to be in home service wich they dont ask because they just want that 150 dollars.So since March 29 i talk to Kim at 2pm and she said she would get back with info on this issue and NOTHING. i have phone evry day for her and they keep giving me excuses so i have been trying to phone the manager Meagan and getting same run around from recieptionist either tere away or at lunch or not in. and toady its the 31 and nothing.i phone today got same deal from new girl(cant remember her name} that answered but she said she would get back to me this was at 3pm Edmonton time
its one thing the tech could not fix unless i told him how to fix it its all the phone BS,with customer service nobody wants to talk to me.
Never been jerked around like this
will try to keep you posted on this poor customer service from Transglobale

wish me luck
munch

Approximate cost of services:
$650.00
1 of 1 people found this review helpful.
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Company Response

We would like to look into your concern further. Please contact us at 1-866-930-6209 or email your contact information to customerservice@transglobalservice.com.
Thank you
TransGlobal Service

Steve Henry in Brampton
Steve Henry in Brampton
2 reviews BRAMPTON, ON
0/10

46" Samsung LCD

I was a very loyal Brick customer over the past decade and have enjoyed continued happiness with all of my purchases from furniture and bedding to appliances and electronics, but I have hit a road block with Trans Global recently that is quickly changing my opinion of the Brick as a whole.

Despite my efforts to be very patient and understanding with your policies and procedures (which I fully respect), I'm losing patience quickly.

I have a 46" Samsung TV that has been acting up for a number of months. I will give a brief description and exact dates and work order numbers. Over the past three months I have had a tech out to my home four times for this TV, meaning four times someone in my home has had to miss work hours on four separate occasions. Of those four visits, two of them involved repair. After the two repairs were done the TV still had three independent, intermittent, problems at different times.

Now the TV was picked up on Saturday Feb 12 and I was told I would have an answer by Monday or Tuesday morning at the latest and was offered a "loaner". First, one of the drivers that came to my house tracked snow and slush through my living room with no regard despite being told by the second driver to "respect the mans home". Upon opening the "loaner" I found that it was obsolete with no HDMI capability and knowing that I would have my TV by Tuesday I asked that they remove the relic as it was useless to me as it was near the same size as my "Brick" fireplace stand and I was not about to rerun all of my components for three or four days.

Both my wife and I have been in contact with Trans global almost daily this week as I still do not have an answer. This afternoon my wife was contacted by Charissa at Trans global and told that the TV still had not even been looked at.

I am aware of the lemon clause and am asking that someone please provide this service to me as this is growing to be a problem bigger than the value of the unit.

Between the cost of the TV, the warranty and the time loss from work, this is costing me twice over, which isn't over yet as it still needs to be brought back to me..

For you "The Brick", it has already resulted in five trips to my house, two repairs, the unknown results from the tests we've been waiting on all week... and the possibility of an additional trip back to my house to bring the TV back... it really must be pushing the labor / travel / parts costs to near the value of this unit.

Work orders for this TV
November 1st, 10 - 2233696
January 21, 11 - 2259261
Current work order - 2272967

Thank you again,

Approximate cost of services:
$1,299.00
1 of 1 people found this review helpful.
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Company Response

We would like to look into your concern further. Please contact us at 1-866-930-6209 or email your contact information to customerservice@transglobalservice.com.
Thank you
TransGlobal Service

jancie in Edmonton
jancie in Edmonton
1 review Edmonton, AB
0/10

%0" samsung Plasma

Bought T.v on Oct.14/2010. It was broken with in the first month of having it.The brick took to long to respond so it had to go to manufactur's warranty. The T.v has had two in home service calls 4 parts and has been in Trans globals shop for two months.Noone will return your calls at Trans Global and yes the managers are not truthful about returning your calls and knowing what is going on.I reported Trans Global to the better business bureau.

Approximate cost of services:
$1,000.00
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Company Response

We would like to look into your concern further. Please contact us at 1-866-930-6209 or email your contact information to customerservice@transglobalservice.com.
Thank you
TransGlobal Service

Deane in Okotoks
Deane in Okotoks
1 review Okotoks, AB
0/10

Dishwasher repair

Transglobal is a joke,don't care about the customer or the product,send people to fix things that aren't qualified to even work on a lawn rake. Good luck getting them to call you back. Do not use them ask for another company to service you. They should all be fired!!!

Approximate cost of services:
$1,500.00
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Company Response

We would like to look into your concern further. Please contact us at 1-866-930-6209 or email your contact information to customerservice@transglobalservice.com.
Thank you
TransGlobal Service

fuad in North york
fuad in North york
1 review ,
0/10

moving in new condo

i moved in this new condo and on dec 12 my washer from Whirlpool broke down, the macine was checked by service technician from Transglobal on nov 15th who told me that the parts need to be ordered (Work order number 2241106). Today is dec 9th and they promised me the parts would arrive on dec 6th. I called them every day from dec 6th and they don't even know when will it arrive. They promised me that if we do not receive parts they will replace my machine with a new one. Well, that was not true. I am now calling Whirlpool now to see if they can fix the issue with their unethical service provider. I think both Whirlpool and their warranty service providers are not honest because they do not honor their warranty. My advice as a customer? Don't buy their product. First they are not good quality since my machine broke down in first 3 months and second their service provider is very UNETHICAL and will make you wait for the parts for ever. Both of these companies are involved with unethical practices with respect to their warranty and I am thinking of taking them to court. Both companies are dishonest.

Approximate cost of services:
$2,500.00
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Company Response

We would like to look into your concern further. Please contact us at 1-866-930-6209 or email your contact information to customerservice@transglobalservice.com.
Thank you
TransGlobal Service

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trans Global Services

A national electronic and appliance service provider
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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