Trans Global Services

Appliance Repair
Edmonton AB T5M3Y6
Write a Review
Write a Review

HomeStars
Appliance Repair
Trans Global Services
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

19%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Trans Global Services

Average customer rating:
1.1 10 (140 reviews)

Sort by

North Ontario
North Ontario
1 review Barrie, ON
0/10

Washing Machine

To cut a long story short..We had Trans Global services come over to service a Bosch washing machine...2 months later, they successfully made 1 problem into 4 problems...they are the absolute pits, customer service is terrible and the repair people really don't know what they're doing...I'm amazed this company still functions. To anyone out there, when buying an appliance, verify who the warranty provider is (the best case is the person/company who sold you the product), and if it turns out to be Trans Global Services, go somewhere else to buy the appliance.

Approximate cost of services:
$1,100.00
6 of 6 people found this review helpful.
Was this review helpful?
Company Response

I am sorry but I was not aware of this website until just recently. Please feel free to contact me at 780-930-5053 or smacduff@transglobalservice.com so I can look into your concerns and resolve them to your satisfaction. Thank-you Stephanie MacDuff Senior Operations Supervisor TransGlobal Service

Dishpan
Dishpan
1 review Port Alberni, BC
0/10

Maytag Dishwasher

I also bought a Maytag dishwasher from the Brick. Like the other post, it broke down, it was fixed all in good time. The last time, oh my god, it was a dreadful experience, like the first post, I called a service provider, they said it was the control panel and the part was on back order, a month later after many calls to Transglobal, the service provider phoned and said there is no part in Canada or the U.S. Then suddenly a part showed up in another City. Many times they said they would look into it. A transglobal rep said the same line over and over. The latest call was the awefullest, she went on a long tirade, raising her voice and was totally angry at having to tell me what has been done (which was nothing). Finally, spoke with a decent rep who actually wanted to help. They said the part was back east, and for the service provider to get a hold of it. Hope that it comes in soon. Or was it just another line to get me off the phone. If your buying anything over $300 or higher, get extended warranty, ask who carries the warranty, are they in your province, "before" you pay your hard earned money for it. Once they get your money that's it, they won't care if your machine breaks down any more, its out of their hands and in the hands of the warranty carrier, who'll fight to the ends of the earth not to help you.
Addendum Dec 23, 2008: Well, it's been since Nov. 17, and a ton a phone calls to Transglobal and still no part, no follow up, nothing since I first wrote the post on Dec. 17, its now Dec. 23rd. I paid so much hard earned money for a larger size dishwasher, I thought it was going to be great with a Maytag that I bought at the brick. Bought extended warranty, little did I know that the Brick does not cover the warranty, a place I don't know of called TRANSGLOBAL does. I called them every week for over a month and nothing has been done. I hope that someone reads this and takes head to buy their stuff at a reputable dealer who covers their own warranty. I would wish this on any one! Shame on you transglobal.

Approximate cost of services:
$615.00
5 of 5 people found this review helpful.
Was this review helpful?
Company Response

I am sorry but I was not aware of this website until just recently. Please feel free to contact me at 780-930-5053 or smacduff@transglobalservice.com so I can look into your concerns and resolve them to your satisfaction. Thank-you Stephanie MacDuff Senior Operations Supervisor TransGlobal Service

Toronto West End
Toronto West End
4 reviews Toronto, ON

First Review

0/10

Repairs to dishwasher

I bought a Maytag dishwasher and extended warranty from The Brick. The warranty provider is TransGlobal Services. I have had nothing but problems with the unit, therefore, I had to call TransGlobal for repairs on many ocassions. TransGlobal took 2 days before they were able to come to my house to assess the problem. When parts had to be ordered, it takes nearly 2 months for the parts to arrive and another few days for the part to be replaced in my dishwasher. I spoke with the technician, who is an independent technician contracted by TransGlobal, who advised me that the part actually arrived about a week after he had come to my house to assess the problem, which means that TransGlobal had been giving me the runaround for almost 2 months blaming backorder issues with the manufacturer all the while they actually had the parts from the manufacturer. I threatened to sue TransGlobal if they did not fix my dishwasher ASAP after which they called me saying that the parts had arrived and were ready to be installed. Bottom line, I would not recommend this company to anyone. Before purchasing an appliance, ask who the warranty provider is. You are better off buying a new appliance than to have a warranty with TransGlobal. Caution - The Brick uses TransGlobal as their warranty provider.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
5 of 5 people found this review helpful.
Was this review helpful?
Company Response

I am sorry but I was not aware of this website until just recently. Please feel free to contact me at 780-930-5053 or smacduff@transglobalservice.com so I can look into your concerns and resolve them to your satisfaction. Thank-you Stephanie MacDuff Senior Operations Supervisor TransGlobal Service

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trans Global Services

A national electronic and appliance service provider
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Appliance Repair pros in Edmonton?