Express Appliance Repair

The worst company ever!!!!! Technicial came by, didn't even open our dryer! Said that we need a part! We paid over $250 for the service + part. We had to paid $200 for the part to replace!
Turned out we didn't even need that part and the issue was with the wire that got disconnected!
Now we have part that we don't need plus we paid for the horrible service!!!! NO MONEY REFUNDED!
Customer support is NOT helpful at all! They keep telling us that iut's our falt! No way to contact the owner, nothing! I can't even leave review on Facebook! This tells a lot about their business!!!!!
WE ALMOST PAID OVER $400 TO THIS AWFUL COMPANY!!!

A V O I D !!!!!!!!!!!!!

AVOID AT ALL COSTS!!!! WE ALMOST PAID OVER 400$

Repair worked for 36 days. Just outside of the 30 day warranty. Emailed Express Appliance Repair and got a reply that the technician would call me. Asked about deal to install replacement microwave but No call. Great disappointment.

I have called a few appliance repair places because the main board of my microwave is burnt and needs replacing. 3 of them said the microwave is discontinued and it is not possible for them to get parts.

Express appliance repair, came to our home to make a service call to confirm, yes the main board is busted, and that there are no parts. That will be 100$ please.

The technician was kind and pleasant, but the service call was not necessary.

fixed fridge water system. ice maker still not working correctly , would not give part number for insurance claim. do9 not use these services.

DO NOT USE EXPRESS REPAIR!!! TERRIBLE SERVICE!!! NO EXPLANATION!! LEFT ME WITH A BILL AND A BROKEN APPLIANCE!!!

I had a horrendous experience with express repair. What started off good quickly turned bad and I am left with a fridge that doesn't work and a nearly $300 bill without warranty.

The service man, although nice, charged me 3x for a part that I later realized I could have gotten on amazon. Did not tell me that there would be no warranty for a part, "fixed" my fridge that started smoking an hour after he left and then came back to tell me that there is nothing that he could do.

When I called for a refund the woman I dealt with said she could only give me partial in "good faith" and that a no warranty or refund was there policy and on my statement. HOWEVER this was not explained to me until after I paid... yeah really convenient. As a customer service based business I am shocked that I can't get a full refund.

DO NOT USE THEM. They did not explain anything properly, and charged me at least 3x what they should have.

HORRIBLE, AWEFUL, TERRIBLE SERVICE, TERRIBLE POLICY

Left me with a broken fridge, a $300 dollar bill, and now I have to spend even more money to get a new fridge. DONT EVER USE THIS SERVICE

DO NOT USE this company as their follow up service is awful! I have been waiting 3 weeks now for a dishwasher repair and to date still not completed. Each time I call they say they will get someone to call back and haven’t heard from them. Today I requested a refund to enable me to use another company and their response ‘someone will give you a call’! I’m done with this company. A replacement part was supposed to have been ordered 2 weeks ago and still waiting.

WORST CUSTOMER SERVICE EVER! I paid almost $300 and have yet to see any repair, it's been more than 2 months and I can't even get a call or email after many calls to the company! I asked for someone to call after confirming my order, and instead they cancelled the repair and charged me for restocking fees. So the total I paid is for NOTHING! Now they are trying to bill more to complete the repair!

Max from Express Appliance is a pro! He is incredibly knowledgeable, kind, and helpful. If you use this company, be sure to book Max. Seems like he can fix everything.

Worst company in Canada . . Never repaired my dryer . Took the entire money . Agreed for refund of part money . Got the refund voucher signed about one year and six months back . But never refunded the money . Even after hundreds of reminders. Manager Michelle is the one entirely responsible.
Company should be taken to task .

DO NOT USE THIS COMPANY!!
Wish I had read the other reviews before calling.

Our 2.2 cu ft washer failed on October 31. Google listed them first. I called, and they sent a tech out November 2.
Without opening it up, he said the machine's drum support was broken and could not be fixed.
Offered to sell us a used washer/dryer set for $1100.
FIRST RED FLAG: "This can be a cash sale - no tax - you can trust us - you don't need a receipt"
I agreed to the purchase, but only with a receipt and I paid the tax. (They still charged $113 for the "service call")
They were delivered and installed on November 8. I was told there was a 21-day warranty for repairs.
At first, they worked fine. We soon found out the dryer would not heat up if we used “timed” dry. On “normal” dry, it would heat up, but the machine will not stop on its own.
On November 28, the washing machine failed with an F06 code. I called and they verified it was within the 21-day warranty. I told them both washer and dryer needed repairs.
A repairman came on Tuesday November 30. Without opening either one up, he said he would need to order parts for both, and would return another day.
Booked another appointment for Thursday, December 9 between 10am-12pm, no one ever showed up. Called after 12, was told my appointment was scheduled between 12-2pm. Called again after 2, was told they would look into it. No callback. Called again after 4, still no update. Finally they called to cancel the appointment, saying the employee was "ill". I asked why it took so long to find that out, they told me I was that tech's "only appointment for that day". When I angrily demanded to know why I was given a 12-2 appointment, they told me not to raise my voice at them. At that point I demanded a refund which they refused. No apology for missing my appointment.
Since I used up all my days off from work for these "appointments", they offered me another between 7:00 PM to 8:00 PM, December 13.
Repairman showed up, after working on the washer, he claimed he replaced the motor and a circuitboard, but did not fix the dryer. He said he needed to order parts for it, and would return (he claimed he was not informed the dryer needed parts as well). He showed me the F06 code was now gone.
Tried the washing machine for the first time on Saturday December 18. The washing machine would not spin dry. The clothes stayed soaked.
Called again. They would not send a repair tech out "until the parts for the dryer arrived".
Called between Christmas and New Year's, was told "parts were on back order due to the holidays".
At that point I gave up. We had been without at-home laundry for 2 months. Since we had saved our original dryer, I purchased a new washer ($1200). Threw out the defective washer and dryer.
They called on Jan 3 to inform me "the parts should arrive shortly and they can now book another appointment". I told them I no longer trusted their company and threw out their garbage machines. They told me "we will update our records". No apologies, no attempts to make it right. I hung up on her.