Reviews

10/10

Richard is simply the best, he articulates his ideas well, gets a sense of what you want ( colour, layout, window style etc ) and knows his customer --- are you more flexible and want to save money? do you want something pricier and more luxurious ? and he doesn't pick for you --- he picks up on what YOU want and delivers.. Product is sensational, timeline was met and exceeded, price was by the far the best --- and the whole time treated me and my wife like family. Constant communication, great installation, got us exactly what we wanted at a more than fair price --- and ensured multiple times to come back and make sure we were 100% satisfied . This is the type of business everyone should be supporting -- if you need windows and doors -- don't hesitate, call Fortress .

Approximate cost of services:
$150,000.00
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Company Response

Hello Philip, thank you so much for the great and heartfelt review! It doesn't take long to assess someone and their true sincerity when you invite them into your home for a quote on work you want to have done. Richard is just that kind of person and truly treats each client with the utmost of care and it's what makes Fortress Windows and Doors unique in the industry, a team that really does care about our clients. We have "long term" mentality and know that if we treat you right, you will be our biggest advocate when friends or family are looking for windows and doors. Thank you again Philip, we appreciate your business and your kind words. Steve and the Fortress Team

6/10

I contacted Eugene about installation of a brand new Ductwork system and heating and cooling in my home I am renovating to live in. I compared his HVAC/Ductwork prices to a quote I got from costco and two other companies and his prices were far cheaper. I also showed him pricing I received on HVAC equipment and he offered me comparable equipment with a decent brand for about 10% less than costcos prices ( even factoring in their cashback offers ). At this point Eugene and AC Furnace GTA was at a 10/10. Ductwork - The work quality is FANTASTIC , zero complaints, however during installation several issues came up with the design due to the drawings - most of the issues were the result of poor drawings, however --- the installation blocked the entire bathroom in the basement - once I realized what was happening I asked them to stop and redirect the flows --- I know the drawings were bad, but I believe they should have realized making a bathroom inaccessible wasn't going to work. The cost of moving the ductwork added over 3000 dollars to the original HVAC costs ( about 50% ) - making it the most expensive of the options I was quoted by over 1000 dollars - on top of which I no longer have venting in either bathroom because that would have cost even more money to fix. This was a major headache and has left us over budget on this project and without the desired results at the end HVAC Equipment - The equipment is beautiful - it was installed well, and the most important part is I have Safe and quality heating and cooling in my house. The prices were very fair for the equipment and Eugene was easy to work with on selecting what was needed for my home. The two installers were both polite and courteous There were some hiccups along the way due to timing, cleanup of the project , missing ground wire, etc -- but these issues were mostly minor irritants and I understand with COVID and the snowstorm we had delays and unexpected circumstances can arise. Overall - I would 100% recommend Eugene for HVAC Equipment sales , I would also say his installation crews are competent and can do good work. He is quick to communicate and is clear and honest in his dealings. For ductwork -- The quality is good -- but I would double and triple check the plan before proceeding.

Approximate cost of services:
$24,000.00
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Company Response

Thank you, Philip, that you gave us your Big Project with ductwork and all new gas appliances and gas line and despite the snowstorm and Covid restrictions we are so glad we managed to get this high mark from you.

10/10

Barry is a gem, came out quickly, provided a quote almost immediately and I felt like he would take care of me and my home, even though it wasn't the cheapest quote, his pricing was more than fair for a quality job. all the materials used were top quality , and even though it wasn't in the quote, the panel was filled completely with Breakers which likely saved a couple hundred bucks - Then there is the true star of the show Alyssa from the office, she was always fast to reply and pleasant to deal with , kept payments and paperwork on point , and answered any questions I had about the process and timeline , Quality support staff allow a business to shine and he has the best. Schneider Electric was used, which makes Square D - quality panel

Approximate cost of services:
$4,000.00
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Company Response

Philip, we cannot thank you enough for your kind words, and positive review. We sincerely enjoyed working for you, and we hope to do so again in the future. Thank you for your business!!

10/10

Colm is the best contractor I have ever worked with, from the first call, to the first visit, humoring my overly talkative father during the quote and process he's been polite, fast to respond , honest about what should be done and what isn't worth the cost and straight forward with more than fair pricing. I couldn't even get other companies to commit to doing the work this year or commit to a time to come quote the job , Colm was at my house the day after my first call and started work within 2 weeks of me giving the go ahead to the job. Job was done immaculately, job site was left clean, he checked in with me several times throughout the project to confirm where they were progress wise, ask me questions about what we wanted when he ran into choices to make , the work quality was immaculate ( especially the benching to lower the basement ) and worked with my plumber when he found an issue with the outside drain to point out the issue to them, and work with and around them. When the work was done, he provided instructions and a perfectly itemized bill to get rebates for the weeping tile and sump pump from the city If you are looking for waterproofing, this is your guy , I happily have his sign out front of my house, and would recommend him to absolutely anyone who needs any type of waterproofing Cheers

Approximate cost of services:
$15,000.00
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Company Response

Wow Philip,thank you for taking the time to write this amazing review.We really enjoyed working on this challenging project and are delighted you are happy with the work done.Best of luck with the renovations on your new home.All the best!Colm

10/10

Tornado Plumbing took care of our drainage pipe and replacing the incoming city water line at a house we are renovating. From our first interaction with Peter I felt at ease, everything was explained properly, we got a fair quote, the work was done to specifications quickly and properly and the crew that completed the work came at 9am and worked until late into the night each night to minimize the project length. I am still waiting for the city inspection and Tornado to finish the front concrete walkway after that , but am confident in Serhei and his teams work and that this will all be wrapped up after the city inspection. I am going to need the plumbing inside the house done and plan on getting a quote from Tornado and will be my preferred vendor on any plumbing jobs in this renovation

Approximate cost of services:
$13,000.00
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Company Response

Hi Philip,

Thank you for such a detailed review. It's always a pleasure helping and assisting people with anything related to drains and plumbing. We're definitely going to help you with the City inspection, as we promised. We love what we do and it shows through the reviews from customers like you. Look forward to working with you again.