Toronto Appliance Service Ltd.

Very unprofessional company. Manager refuses to call us back despite leaving many messages for him. They "fixed" our fridge 4-5 times only to have it break again immediately once they left. We have paid for replacement parts that have either been faulty or not needed to be replaced more than once. Still do not have a working fridge. BEWARE OF THIS COMPANY!!

We have a Jenn Air oven that locked in self clean mode. We called Jenn Air Canada and they contract out to Toronto Appliance Service (TAS).
They called to change the time of the first visit after we had booked to be at home. The rescheduled visit was for 3 days later. They came said yup it is locked and we will be back in a week or two with a part and two technicians to replace the door lock.
They canceled the next appt because someone was sick. They were to be there the next day between 1-4 and they showed up at 5:15.
So we went 2 weeks total without an oven and booked 4 days off work. Only to have them come in and not take their boots off and have one guy watch another take the door off and replace a part in 5 min. Then told me not to use the self clean function as they are all faulty.

I don’t normally write scathing online reviews, but this one takes the cake. Whirlpool used a company called “Toronto Appliances Service”. Since it’s difficult to delineate which company is responsible for certain mistakes, I will simply outline my bad experiences. Overall, there were five things they did which were very costly to me and annoying:

1. I called Whirlpool Canada when my washing machine leaked. The Whirlpool rep said he’d send over a repairman to diagnose the problem (and quoted me the associated fees). The Whirlpool rep also told me I would be called and told a more specific time about when the repairman would arrive. This did not happen. Instead, a Toronto Appliances Service repairman arrived without advance notice AND, furthermore, I was billed for the time he waited for me to arrange entry into my home.

2. The Toronto Appliances Service repairman (who in fairness I acknowledge came across as both professional and pleasant) diagnosed the problem as a leaky “bellow”. He also informed me in writing that the pump worked fine (this becomes relevant later). He quoted me about $457.65 to fix the washing machine. I agreed. The repairman installed a replacement “bellow” a couple weeks later and said he tested the machine and it worked fine. I accordingly paid him that money and he left my home. That same day, and the *VERY FIRST TIME* I used the washing machine after paying, the washing machine filled with water and shut off. I could not even remove my clothes. Toronto Appliances Services returned, and this time diagnosed several problems, including a faulty pump (which recall had been been diagnosed as “working fine”). The revised repair cost far exceeded the cost of the washing machine. When I complained to Toronto Appliances Services about the $457.65 bill, I was told to take it up with Whirlpool Canada.

I called Whirlpool Canada and spoke with a manger, who offered 1) to sell me a replacement Whirlpool washing machine at a wholesale rate, and 2) to refund half of the $457.65 bill. I thought this sounded like a fair compromise, so I accepted. If Whirlpool had delivered on this offer, I would have left a satisfied and repeat Whirlpool customer. Instead, they did not deliver on either component of this offer. Here’s what happened:

3. Re the wholesale rate: Upon being transferred to the person assigned to provide me with a washer at a wholesale rate, I was informed that none of the available Whirlpool washers were compatible with my dryer (I live in a condo where space considerations require a washing machine to be stacked below the dryer using what is known as a “stacking kit”). Apparently the current Whirlpool stacking kits are all completely incompatible with what is just a three year old Whirlpool model. There are no adapters. In my view, either Whirlpool has made a deliberate business decision that everyone with an irreparable stackable washer or dryer will have to replace BOTH, or they simply don’t care enough about their customers to investigate or design a solution. Either way, the Whirlpool customer ends up having to pay twice as much (and the impact on our landfills are twice as much too).

4. Re the cheque: Recall the manager promised to mail me a cheque refunding half the amount I paid ($228.82). That promise was on April 19, 2016. The words used by one Whirlpool rep that day were, “I can see on my system the cheque is already in the mail”. Today is June 2, 2016, and I still have not received the cheque.

5. I called Whirlpool a couple weeks ago to inquire about the cheque. The person I spoke to was unapologetic, and even had the audacity to say that the Whirlpool rep who I had spoken to on April 19 was “accurate” when she said the cheque was “already in the mail”, because what that phrase really means is that a process (internal to Whirlpool to send me the cheque) had been initiated. This rep denied my request to be transferred to a manager, and basically said I needed to wait longer.

Whirlpool sent TAS tech to fix our oven. Tech was an hour late and then damaged our hardwood floors pulling the oven to and from the wall. He, however, fixed our oven and dealt with the floors.

The service tech was pleasant but the cost highway robbery.The booking office said it was a $80 charge and this would be deducted from the cost of any repairs.When the tech came he said that was just the fee for him to come to my door.He then quoted $280 for the repair without knowing the problem.It was a 10 min procedure to find food particles in the line!!! Outrageous! Will never use this company again nor recommend to anyone.

Thank you Toronto Appliance Service for repairing my dishwasher before a big party and avoiding my having undue stress before it. Serviceman was on time, competent and left the area clean. He also advised me about how to run the dishwasher efficiently. Will recommend Toronto Appliance Service to my friends

I have had problems with 3 of my new Kitchenaid appliances (dishwasher, fridge and range) and Kitchenaid sent Toronto Appliance Service to diagnose and fix the problems. I have had 5 interactions with Toronto Appliance Service and dealt with 3 of their repairmen, all very polite and helpful, and knowledgeable. With one exception, they arrived on time. I recommend this company.

Poor communication, wrong part ordered, missed service appointment and a manager who refused to take responsibility or even apologize after four afternoons I took off work. I was referred by Kitchen Aid and did not check reviews. I wish I had. My experience was completely frustrating and rude. DO NOT USE THIS COMPANY.

Had provided my c.c over the phone when requesting service back in 2009 for a tenant. Repair was done though c.c. never charged and I didn't notice. I was sent to collections, paid in full right away to avoid credit history and years later the bad record still appears on my record. They're quick to charge, slow in service and snail's pace in updating records.